TYPES, ESSENTIALS, FORMAT

 It is a letter written in formal language used when writing from one business
organization to another, or for correspondence between such organizations.
 They can be used for different purposes:
Placing orders
Making inquiries
Credit note
Requesting claims
Even today, they are useful because it produces a permanent record, they are
confidential, formal and delivers persuasive, well-considered messages.
 1. Letter Head ( Logo, Address, Website, Contact no.,Fax number)
 2. Reference (Some Companies have specific reference codes)
 3. Date (Date, name of month, year)
 4.Inside Address (The sales manager, Accounts department)
 5.Subject(Your reference xxxxxxxxxxxxxx no.)
 6.Salutation ( Dear Sir, Dear Madam)
 7.Body ( Introductory, Middle, Closing paragraph)
 8.Complementary close (Yours Faithfully )
 9.Signature & Designation
 10.Enclosures
 Copy Notation (CC to..)
 1.Block

 2. Indent

 3.Semi Block/ Modified Block

 1. Each line of every part begins at the left margin.
 At least one line space between each part.
 Time saving method
 Also known as American style
 1. New paragraph begin about 1.5 centimetres to the right of left margin.
 2. Also known as Hanging style
 3. Consumes lots of time, looks shabby therefore out of practise.
 Some parts are in Block style and some are in Indented style.
 Most widely followed method in our country specially in government offices.
 1. Inquiry
 2.Order
 3. Refusal
 4. Acceptance
 5. Quotation
 6. Follow up/ Cancellation
 7. Compliance
 8. Complaints
 9. Settlement
 10. Collection
 USE 7C’S OF COMMUNICATION TO DRAFT A FLAWLESS BUSINESS LETTER