COURSE : MBA

SUBJECT : HOTEL MANAGEMENT

SEMESTER : III
UNIT : II
FRONT OFFICE DESK
TYPES OF RESEARCH
QUALITIES OF FRONT OFFICE STAFF

• Ensure salesmanship
• As a problem solver
• As a coordinator
• A high sense of personal grooming
• Self confidence
• Correct and clear communicator
• Calmness
• Strong memory
 HOUSE KEEPING
Housekeeping is the part of the
organization of a hotel which
deals with keeping the rooms
clean and properly equipped.
HOUSE KEEPING –ORGANISATON STRUCTURE