Training needs assessment

• an analysis designed to determine the type of

training needed by employees and the best way
to implement that training. Assessments can be
used to address training shortfalls, to develop
new training programs, and to improve the quality
of training to make it more effective and valuable
for employees
 . Needs Assessment: the process to identify "gaps"
between current performance and desired level .

• Factors that may lead to Training Needs

• Re-organization processes
• Business Process Re-engineering
• Process Improvements
• Reductions in Force
• Layoffs/Transfers/New Hires
• Staffing Changes/Promotions
• Re-locations
• New equipment/Technology
• Performance/Safety Issues
• Problems in Production/Safety
• New Systems/Procedures
• Changes in Laws/Regulations
• Succession Planning
• Career Paths/Growth
How do you determine where Training is
needed?
• Needs Assessment Questionnaire
• Needs Analysis
• Employee Interviews
• Employee Opinion/Climate Surveys
• Exit Interviews
• Employee Grievances/Complaints
• Customer Returns/Calls
• Accidents & Scrap
• New Equipment / Software
• Changes in Procedures
• Re-organization
• Job Re-design
• Performance Appraisal Results
• Promotions & Terminations
• Observations
• Assessment Centers
• Employment/Skills Tests
• Focus Groups