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Chap2 SMBP Kazmi
Chap2 SMBP Kazmi
Chapter 2
Hierarchy of strategic
intent
AZHAR KAZMI
Learning objectives
Explain the concepts of strategic intent, stretch, leverage,
and fit
Describe and exemplify the concept of vision
Describe and exemplify the concept of mission
Explain the three dimensions of business definition
Evaluate quality of vision, mission statements, and business
definitions
Describe business model and their relationship with
strategy
Describe the role and characteristics of objectives
Explain the process of objective setting
Distinguish between well-formulated and badly-stated
objectives
Discuss the role of critical success factors in setting
objectives
Customer functions:
Utility / ornamental
Alternative technologies:
Mechanical / quartz
technology
Customer groups:
children, men or
women
Based on: D.F. Abell: Defining the Business: The Starting Point of Strategic Planning Englewood Cliffs,
N.J. Prentice-Hall, 1980
Shafer, Scott M. & Smith, H. Jeff & Linder, Jane C., 2005. "The power of business models," Business Horizons,
Elsevier, vol. 48(3), pages 199-207
Financial Perspective
Objectives Targets
Learning / Innovation
Perspective
Objectives Targets
Based on R.S. Kaplan & D.P. Norton: The Strategy-focused orientation: How Balanced Scorecard
Companies Thrive in the New Business Environment Boston: Harvard Business School Publishing, 2000
and R.S. Kaplan & D. P. Norton: The Balanced Scorecard: Translating Strategies into Action Boston:
Harvard Business School Press, 1996.