Professional Documents
Culture Documents
Ch-6 SC Information System
Ch-6 SC Information System
SAP R/3
Oracle Supply Chain Planning
Oracle Supply Chain Planning is part of the Oracle
E-Business Suite's family of Supply Chain
Management solutions
It includes
Demand Planning
Collaborative Planning
Inventory Optimization
Manufacturing Scheduling, and
Global Order Promising
Customer Relationship Management
(CRM) Systems
Customer relationship management (CRM) systems,
sometimes called e-CRM systems, use technology to
help an e-business manage its customer base
CRM allows an e-business to match customer needs
with product plans and offerings, remind customers of
service requirements, and determine what products a
customer has purchased
Salesforce.com
Muiti-channels CRM
Data Mining/Web Mining/Business Intelligence
Broader SCM
Global Considerations in Using SCM/ERP
Systems
Time differences
Language issues
Currency exchange rates
Tax
Different accounting systems
Internet and security restrictions
Culture and religion holidays
Diagnosing and Improving Supply Chain Information Flows
10 to 45 minutes
20 minutes on average
NO
2 minutes
1 to 3 hours 0.5% of orders incorrect
2 hours on average Clerk Notifies
No history of lost, Dealer and
damaged, or incorrect
deliveries
Passes Order
On to Plant
2. Identify potential performance gaps in the
information flows
Poor Excellent
Accuracy
Timeliness
Reliability
Detail and form
Availability
Other
3. Use continuous improvement techniques to identify the
causes of these gaps
Root cause analysis – A process by which organizations
brainstorm about possible causes of problems (referred to as
“effects”) and then, through structured analysis and data-gathering
efforts, gradually narrow the focus to a few root causes
Process Personnel
Truck breakdown
Material Equipment
4. Use the plan-do-check-act cycle to close
the gaps
Do
Plan Check
Act
End of the Chapter
Question & Discussion?