THE EFFECTIVENESS

OF THE PUBLIC
SECTOR SERVICES IN
THE INDUSTRIAL ERA
4.0
• Communication network in decision making
• The use of technology in the public service system
• The participation of the society in the service system
• Accessibility to information and government sector
• Provision of servives through online and telecommunications
donations
Eg : E-Government Development Index (EGDI)
E-Participation Index (EPI)
 DIGITALIZATION OF PUBLIC SECTORS
SERVICES (SAVING ON PUBLIC SECTOR
SPENDING )
1. Digitalization of the public service will redice the cost of operating/ managing.
2. E-controllership consists of the ability to manage costs, achievements and organizational
performance electronically (riley, 2003)
3. In Europe, for example, it has been reported that significant costs have been reduced when
implementing the digital public sector.
4. The use of IT will reduce the cost of acquiring and analysing information, allowing
organizations to reduce the costs of government agencies as managers can easily monitor
sub-level work even on a large scale.
5. (palvia & Sharma 2015) it enables firms to increase their income while reducing the number
of middle management and clerical workers- also known as “flattening of organization”
- The key to change is the reduction of bureaucratic and also the corruption.