MANAGING CORPORATE PERFORMANCE

REFERENSI
1. Dermawan Wibisono, 2011, Manajemen Kinerja Korporaasi dan Organisasi, Panduan Penyusunan Indikator,
Penerbit Erlangga, Jakarta
2. Bob Paladino, 2013, Corporate Performance Management Best Practices : A Case Study Approach To
Accelerating CPM Results. Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
3. Stefano Biazzo l Patrizia Garengo, 2012, Performance Measurement with the Balanced Scorecard : A Practical
Approach to Implementation within SMEs, Springer Heidelberg Dordrecht London New York
4. Wayne W. Eckerson, 2011, Performance Dashboards: Measuring, Monitoring, and Managing Your Business
Second Edition John Wiley & Sons, Inc.
5. Paolo Taticchi, 2010, Business Performance Measurement and Management New Contexts, Themes and
Challenges, Springer Heidelberg Dordrecht London New York
6. David Hoyle, 2009, The ISO 9000 family of standards,. Published by Elsevier Ltd.
7. David Hoyle. 2007, Quality Management Essentials, Published by Elsevier Limited
8. Robert L. Johnson, James A. Penny, Belita Gordon, 2009, Assessing performance : designing, scoring, and
validating performance tasks, The Guilford Press A Division of Guilford Publications, Inc.72 Spring Street, New
York, NY 10012
9. Andy Neely, 2004, Business performance measurement : Theory and Practice, Cambridge University Press. The
Edinburgh Building, Cambridge CB2 2RU, UK
10. Robert S. Kaplan and David P. Norton, 2004, Strategy Maps : Converting Intangible Assets into Tangible
Outcomes, Harvard Business School Press, Boston, Massachusetts.
11. Charles Lusthaus, et.a., 2002, Organizational Assessment : A Framework for Improving Performance. Inter-
American Development Bank, Whasington DC.International Development Reseaarch Centre, Ottawa, Canada
UU No. 12 Tahun 2012 Tentang Pendidikan Tinggi dan Permendikbud No. 50 Tahun 2014 Tentang Sistem Penjaminan Mutu
Pendidikan Tinggi
Perkembangan Manajemen
Frederick Winslow Taylor’s Scientific Management

Alfred Sloan’ Customer Segmentation

Michael Porter’ Competitive Advantage

Michael Hammer’ BPR

Peter Senge’ Organization Learning

Deming & Juran’ Total Quality Management

Pepper and Roger’ CRM (1to1 Marketing)

Kaplan and Norton’ BSC, ABC

Charateristics of Good Strategy -Prof Chan Kim &
Michael Porter
1. Fokus menentukan values yang ingin digarap.
Strategi merupakan proses“menciptakan” value
yang unik. Bukan hanya sekedar menggarap
values yang sama dengan kompetitor namun
dengankualitas yang lebihbaik.
2. Values yang unik tersebut harus
dikomunikasikan dengan jargon yang sangat
kuat & “menggigit”.
3. Strategi bukan hanya menjadi aktivitas namun
menjadi budaya dan alignment dalam setiap
proses bisnis yang ada.
 Business Process Improvement
(Overview)
• Good Strategy: doing the right things
• GoodS trategy + BPM: doing the right things
well
• The purpose of performance management in not
just managing, but improving
• Performance management needed for
enterprise optimization
• BPM is the integration of multiple
methodologies, such as CRM, BSC,Six-
Sigma,TQM,etc.
 14 Management Tools
Ranking Deskripsi
• 1 SWOT Analysis
• 2 Balance Scorcerad
• 3 ISO 9001:2000
• 4 Benchmarking
• 5 GCG (Good Corporate Governance)
• 6 CSR (Corporate Social Responsibility)
• 7 CRM(Customer Relationship Management)
• 8 Knowledge Management
• 9 Total Quality Management
• 10 Activity Based Costing
• 11 Porter’s Five Forces
• 12 Six Sigma
• 13 EVA (Economic Value Added Analysis)
• 14 BCG Matrix, Malcom Baldrige, BOS, Ansoff Strategy, etc.
PERFORMANCE KORPORASI

BISNIS

ORGANISASI

IMPACT LINGKUNGAN
PERFORMANCE KORPORASI

INPUT

PROSES-
PROSES

OUPUT

OUTCOMES
THREEPLE BOTTOM LINE

PROFIT

PEOPLE PLANET
Contoh Proses : Enterprise Risk-Based
Performance Management Framework
 A Performance Management
Framework
STRATEGY and EXECUTION
• 1. Strategize :
– Vision, Mission, Values, Objectives, Incentives
• 2. Plan :
– Budgets, Plans, Targets, Initiatives
• 3.Monitor/Analyze :
– Alerts, Reports, Dashboards, Scorecards
• 4. Act/Adjust :
– Decisions, Actions, Forecasts, Scenarios
 plan Monitor/analysis
Budgets, Alerts,
Plans, Reports,
Targets, Dashboards,
Initiatives Scorecards
Consintent
STRATEGY data and EXECUTION
matrics
Vision,
Decisions,
Mission,
Actions,
Values,
Forecasts,
Objectives,
Scenarios
Incentives
strategize Act/adjusts
ALIRAN DALAM PENELITIAN MANAJEMEN KINERJA
STREAMS MEASURES

CORPORATE
ENTREPRENEURSHIPS
THE DYNAMIC –
MULTIDIMENSIONAL
PERFORMANCE MODEL
STRATEGY (DMP)

PROCESS & PRODUCT THE FIVE

DEVELOPMENT: PERFORORMANCE
NPD, TQM DIMENSION :
• FINANCIAL
PERFORMANCE
MARKETING • MARKET / CUSTOMER
• PROCESS
• PEOPLE DEVELOPMENT
• FUTURE
ECONOMICS/FINANCE