Probationary Officers’ Programme

Internship Project

AUG 13,2018
 Objective

• Explore Home Loan Requirements of Prospective customers

• To Provide End to end solution for Mortgage Loan

• One Point of contact for Loan customers

• Faster processing of Loan Applications

• Providing Services for Personal loan and Auto Loan

• Resolving Queries raised by Credit team

 Data / Information (Input)

• Sales CRM – Capture Leads from Multiple Channels

• I-View/I-Sense- To view the customers relationship with

Bank and offers as per the Banking behaviour

• I-Disburse- For Faster Processing of Loan Application

• FinONE- Used For loan Servicing

Analysis

• By providing end to end service of a product the customer

satisfaction can be improved.
• Customer will be interested to have more relationship with
bank.
• By analysing the banking behaviour the products can be
offered.(Through I-View )
• As the loan applications process through I-Disburse
tracking of application will be easy.
 Learnings / Actionables

• Resolving the queries raised by Credit team can be

resolved with in TAT.
• Flow of applications can be easily trackable and as per that
exact TAT can be communicated to Customer.
• Through Sales CRM Customer follow up will be easy and
effective.

5
 Results / Recommendations (Output)

• Customer Service Index (CSI) parameter will increase

• As the loan application processing time is reduced so more
no of applications can be processed.
• Better opportunity to cross sell other products.

6
Thank You
Project Report

Name of the PO: Lalatendu Sahoo

Batch no of PO Programme: 39th Batch
Internship Period: 15th Apr to 15th Aug
Employee ID of PO:387033
Name of Reporting Authority: Anup Chandran
Employee ID of the Reporting Authority : 168372
Registration number at IMA: 17225580435
Name of the project: Mortgage Affinity Branch Process

Brief Description about Project:

Mortgage Affinity branches are identified in high propensity mortgage catchments. These
branches will be one stop solution providerto the end to end Home Loan requirement of
the customers at every stage of Home Loan ie. Sourcing, Processing and Servicing.

Signature of the PO Signature of Reporting Authority(RA)

Name of PO: Lalatendu Sahoo Name of Reporting Authority: Anup Chandran