CONSUMER

PROTECTION
ACT 1986
Kamakshee Bhardwaj PGFA1923
Ritanshu Jaiswal PGFA1940
Somya Kapoor PGFA1954
Alok Singh PGFA1908
Prachi Singh PGFA1932
Study Group 8
 CONSUMER PROTECTION ACT
Come into Passed for Signed by
Passed by
effect on protection of
Indian President
December consumers
Parliament of India
24, 1986 interest

Provision for both tangible and

intangible goods and services
BASIC OBJECTIVE
Effective safeguards against exploitation
– deficient service, defective goods,
unfair trade practices.

Provide appropriate solutions to

consumers problems

To ensure a better quality of living

by improving the quality of
consumer products & services.

To provide a venue for

grievance /redress.
RIGHTS OF CONSUMER
Right to
Right to Safety Consumer
Education

Right to be Rights of
Informed Basic needs

Right to seek Right to be Right to

Redressal Heard choice
 • District Forum- 1.To remove
the defect pointed out by the
appropriate laboratory from the
goods in question. Replacement
of goods to remove defects
• State Commission- claimed
exceeds Rs. 20 Lacs but does
not exceed Rs.1 Crore and
appeals against the orders of
any District Forum within the
State
• National Commission-
complaints where the value of
the goods or services and
compensation, if any, the claim
exceeds Rs. 1 Crore and appeals
against the orders of any State
Commission
Redressal Agency
CONSUMER REPONSBILITY
Consumer must exercise his right-The consumer must file a complaint if he
is not satisfied with the quality of product.

Cautious Consumer-The consumer should not blindly believe on the words

of seller,full disclosure of the information is must.

Consumer must be quality-While purchasing the goods or services

consumer must look for quality marks such as ISI mark,Agmark,ISO,Wool
Mark etc.

Filling complaints for the redressal of genuine grievances- The consumer

must file a complaint even for a small loss.This awareness among
consumers will make the sellers more conscious to supply quality product.
THANK YOU