Collects and works with non-numerical data CHARACTERISTICS OF QUALITATIVE RESEARCH Naturalistic setting Researcher as instrument Inductive approach Participants meaning Thick description Holistic Context sensitivity Flexibility Reflixivity and positioning TYPES OF QUALITATIVE Phenomenology Ethnography Grounded Theory Case Study ADVANTAGES OF QUALITATIVE RESEARCH Becomes possible to understand attitudes A content generator Saves money Provide insights that are specific to an industry Allows creativity to be a driving force A process that is always open-ended Incorporates the human experience It has flexibility Allows for human instinct to play a role Based on available data, incoming data, or other data formats DISADVANTAGES OF QUALITATIVE RESEACH Not a statistically representative form of data collection Relies upon the experience of the researcher It can lose data May require multiple sessions Difficult to replicate results Create misleading conclusion It can be influenced by researcher bias May not be accepted Creates data that is difficult to present Creates data with questionable value