The Role of

Information
Tech in
Business
Process Re-
Engineering
What is I.T.?

the study or use of

systems (especially
computers and
telecommunications)
for storing, retrieving,
and sending
information.
Examples of IT
applications
Advantages of
IT for BPR

 decrease cost
 achieve accuracy in the

process
 coordination at real time

 integration of team work

 effective and efficient

system
 make system user-friendly
The Role of
IT in BPR

- I.T. is the main

enabler in BPR (Scott-
Morton, 1991)

- basic capacitor to
change process or
redesigning systems
(Naisbitt and
Three
categories of
IT roles
phase 1: before the process is
designed (as an enabler)

phase 2: while the process is

being designed (as a facilitator)

phase 3: after the design is

complete (as an implementer)
Data Mining