Process of listening

The process of listening involves five stages : receiving ,

understanding , evaluating , responding , remembering
• The receiving stage
• This is the first stage in the process of listening which
involves hearing and attending.
• Hearing is the physiological process of registering sound
waves
• Attending is the process of accurately identifying
particular sounds we hear as words
• Attending also involves being able to discern breaks
words
• The responding stage
• This is the fourth stage of listening where the speaker looks for
responses from the listener
• This is the stage where the listener indicates their involvement
in the conversation either verbally or non-verbally
• Non verbal signals includes different gestures such as nodding ,
making an eye contact or smiling whereas responding verbally
may involve asking a question ,requesting additional
information
• The remembering stage
• This is the fifth stage in the process of listening wherein the
listener categorizes and retains information they are gathering
from the speaker
• Remembering all the pieces of information is crucial to moving
forward in the conversation and with any future action
• The understanding stage
• This is the second stage in the process of listening during
which we attempt to comprehend the meaning of the message
• It is during this stage the message received by the listener can
be misinterpreted
• Asking questions to fill any information gaps is the best way to
understand a message
• The evaluating stage
• This is the third stage in the process of listening where the
listener assesses the information which the have gathered
from the speaker both quantitatively and qualitatively
• Evaluating allows the listener to form opinion of what they
heard
• The evaluating stage occurs most effectively once the
listener fully understands what the speaker is trying to say