Professional Documents
Culture Documents
Involvement
Motivate and inspire everyone to
be on the same page
Employees Needs and Wants
(Maslow’s Hierarchy)
Frederick Herzberg’s Theory
• Motivators: Recognition, responsibility,
achievement, advancement, and the work
itself.
• Hygiene Factors: Low salary, minimal
fringe benefits, poor working conditions, ill-
defined organizational policies, and
mediocre technical supervision.
Seek To Be Understood: Effective
Communication
• Find time to communicate (2 way)
• Ask motivational questions
• Invite participation
• Ask open questions
• Listen more than you speak
• Remember to ask lots of questions
• Pay attention to nonverbal reaction
• Stimulate thinking
Ref: Alexander Hiam, Motivational Management, Inspiring Your People for Maximum Performance, AMACOM (2003)
Empower the Team: Providing
Challenging Opportunities