FEDEX

By Group 1
 VISION
FedEx’s vision statement is “being a dynamic and progressive courier services firm that
leverages of technology and impact the lives of all people.”
It shows how the company values its customers by aligning its vision with its needs. The
various elements that directly related to this vision statement include:
• Global impact - Primary objective is to have a global reach where it traverses all corners of
the world, linking people with its web of logistics.
• Leveraging on technology - FedEx’s vision statement shows that the company
acknowledges the place of technology in the operations of modern businesses.
ORGANIZATIONAL EFFECTIVENESS
Organizational effectiveness is the concept of how effective an organization is in achieving the
outcomes that the organization intends to produce.

FedEx Amoebagram
DIMENSIONS OF ORG. STRUCTURE
DIMENSIONS OF ORG. STRUCTURE
The organisation is divided into no. of division for handling different work effectively to
produce required output is called as Complexity. FedEx is having higher complexity.

• Vertical Complexity : In FedEx there is large no of employee so different no of layers are

in the organisation to control the Employee and head of the organisation is at the top.
• Horizontal complexity : Large no of department at each level of the organisation due to
different work to be done by the different department.
• Spatial Complexity : FedEx is serving 220 countries and territories. so its spatial
complexity is high as it expands in terms of geographically in a wider area.
DIMENSIONS OF ORG. STRUCTURE

Formalization : FedEx is highly formalized as the working pattern of the it is repetitive in

nature that is delivery of the product by following the same steps.
Centralization : FedEx is highly centralize because the role of the CEO and VP’S are
prominent as they are one who make any decision.
 MISSION & GOALS OF FEDEX
FedEx Corporation will produce superior financial returns for its shareowners by providing
high value-added logistics, transportation. Customer requirements will be met in the highest
quality manner appropriate to each market segment served. FedEx will strive to develop
mutually rewarding relationships with its team members, partners and suppliers. Safety will be
the first consideration in all operations. Corporate activities will be conducted to the highest
ethical and professional standards.
STRATEGY AT FEDEX
They Exhibit Defender Strategy.
 ORGANIZATION SIZE
It is widely defined as the number of employees in the organization.
 TECHNOLOGY
• Technology can be defined as information, equipment, techniques and process
required to transform inputs into outputs in an organization.
• Federal Express was among the first express transportation companies to realize
the benefits of technology. As early as 1978, just five years after it began
operations, the company pioneered the first automated customer service center.
• To provide real-time package tracking for each shipment, FedEx uses one of the
world's largest computer and telecommunications networks. The company's
couriers operate Super Tracker hand-held computers, to record the transit of
shipments through the FedEx integrated network.
• Command and Control is the satellite to ground-level operations system, based at
the Memphis Super-Hub, that enables FedEx to deliver packages by the fastest,
safest and surest route, in any weather condition. The system uses satellite and
computer communications technology to monitor routing and traffic information
in real time and acts as a weather management tool.
 PERROW’S CLASSIFICATION

In context of Perrow’s classification

we can put our company Fed-Ex in the
ROUTINE block as the task variability
is very less and its well defined and
analysis can be easily done.
 ENVIRONMENT
• Environment can be defined as everything which is outside an organization boundaries.
• There are basically two types of Environment:-
General Environment : It refers to the conditions that may have an impact on the organization.
Specific Environment : It refers to the conditions which directly effect the organization.
• FedEx’s external environment both positively and negatively affects the organizations operations.
Their external environment consists of government, weather, and the economy. FedEx does not
have a very large external environment because their operations are not affect by many outside
sources.
• The internal environment of FedEx consists of customers, distribution and competitors. This
environment determines what FedEx does to succeed in their market. FedEx has two major
customers who consist of businesses and individual customers.
 3-D Model Of Environment

• In the given 3-D model of environment we can put

Fed-Ex in the slot of Stable and Simple environment.
• As the environment both internal and external changes
very slowly over large period of time and it is quite
simple as participants are very well defined and their
purposes are also fixed.
ORGANIZATIONAL DESIGN
Machine Bureaucracy structure is followed by FedEx.

Characteristic Machine Bureaucracy FedEx

Repetitive task of
Specialization High Functional
delivering.
Formalization High 1. Operating decision –
Headquarters
2. Founder, Fred Smith
is a former Marine –
Centralization High Implying military
influence to company’s
structure & culture.
Environment Simple & Stable -
 MANAGING THE ENVIRONMENT
It is a decision making process which regulates the impact of human activities on the environment in
such a manner that the capacity of the environment to sustain human development will not be
impaired.

Internal External
Strategies Strategies

• FedEx implemented a customer • Acquisition of competing

service-driven strategy to ensure and Firms such as AFL Pvt. Ltd,
outstanding customer experience. Polish carrier Opek Sp.z
• Hire college students as part time o.o., GENCO etc.
employees for cost cutting.
 ORG. EVOLUTION

2019, FedEx Trade

Networks becomes
FedEx Logistics, a
1983, Federal Express 1994, FedEx launches
2015, FedEx Corp. provider of
becomes the first U.S. fedex.com as the first
2000, FDX becomes 2002, FedEx Corp. acquires GENCO, one of comprehensive supply
1971,Federal Express company to reach transportation website
"FedEx Corporation," brands two LTL North America’s largest chain solutions, specialty
Corp. is founded in Little revenues of $1 billion to offer online package
with five operating acquisitions as FedEx third-party logistics transportation, cross
Rock, Arkansas. within 10 years of status tracking, enabling
companies. Freight. providers, and rebrands border e-commerce
startup, without merger customers to conduct
it as FedEx Supply Chain. technology services,
or acquisition. business via the internet.
customs brokerage, and
trade management tools
and data.
THANK YOU !!