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    Muhammad Apriandito
    11 views2 pages
    This case study analyzes customer experience for the e-commerce site Paperlust.co using text mining techniques. Customer reviews were collected from the site and analyzed to identify positive and negative sentiments. Key topics and attributes that influenced customer satisfaction were identified to help improve the customer experience.

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    This case study analyzes customer experience for the e-commerce site Paperlust.co using text mining techniques. Customer reviews were collected from the site and analyzed to identify positive and negative sentiments. Key topics and attributes that influenced customer satisfaction were identified to help improve the customer experience.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    11 views2 pages

    SCBTII Prsentation

    Uploaded by

    Muhammad Apriandito
    This case study analyzes customer experience for the e-commerce site Paperlust.co using text mining techniques. Customer reviews were collected from the site and analyzed to identify positive and negative sentiments. Key topics and attributes that influenced customer satisfaction were identified to help improve the customer experience.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Analyzing e-Commerce Customer Experience

    using Text Mining


    (Case Study: Paperlust.co)
    Muhammad Apriandito Arya Saputra1, Andry Alamsyah2, Dian Puteri Ramadhani3, and Azlan Amran4

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