JOB SATISFACTION IN JABATAN PENILAIAN DAN

PERKHIDMATAN HARTA MALAYSIA (JPPH)

By:
Sr NIK ZAINAL ALAM BIN HASAN
PUBLIC WORKS DEPARTMENT
ADVANCED LEADERSHIP & MANAGEMENT PROGRAMME (ALMP)
SERIES 59, NO. 3/2018 1
 CONTENTS
W
O
1 Introduction
R
K 2 Research Background
P 3 Problem Statement
E
R 4 Research Objectives & Questions
F
O 5 Research Methodology
R
M 6 Analysis & Findings
A
N 7 Discussion – Expected Outcome
C
E 8 Suggested Strategies & Plan of Actions
9 Conclusion 2
1.0 - INTRODUCTION

When a person is satisfy with his job, his

work performance will increase. In any
organization, work performance is used to
evaluate and monitor employee.
Employee satisfaction affects the Vision,
Mission of any organization and Client’s
Charter
3
2.0 – RESEARCH BACKGROUND
• The Valuation and Property Services Department
(JPPH), Ministry of Finance began as the Valuation
Division on June 1, 1957.

• Currently it has a staff strength of 2,101 of which 260

are Registered Valuers.

• The functions and activities of the Department has

expanded to cover many areas of expertise relevant
and related to the real estate industry 4
2.0 – RESEARCH BACKGROUND
Role JPPH:
• As an advisor to the government relating to property such as
valuation, consultancy and property services.
• As a consultant to the government in providing property
consultancy services with regard to feasibility studies,
property management and estate agency.
• To assist the Ministry of Finance in the implementation of
policies in relation to property.
• To collect, publish and disseminate property information.
• To carry out research and development in the field of real
estate 5
 3.0 – PROBLEM STATEMENTS
The government machinery will be enhanced to improve
public services delivery by strengthening governance,
streamline administrative process and measuring
performance. This is to enable objective measurement of
the efficiency and effectiveness of public services.

Job satisfaction will encourage civil servants to compete or show

a sense of encouragement to perform their duties.
Understanding the level of satisfaction, work performance and
its correlation will help strategise productivity in an
organisation. A few questions need to addressed.

6
3.0 – PROBLEM STATEMENTS

JPPH COMPLAINTS/ ENQUIRY MANAGEMENT STATISTICS

172
172

145
145

64
64

45
45

2015 2016 2017 2018

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 4.0 – RESEARCH OBJECTIVES & QUESTIONS

What are the levels of job Based on gender, is there any

satisfaction among employees different level of job satisfaction
in JPPH? among employees in JPPH?

Is there any relationship between

What are the dominant factors
job satisfaction and work
that relates to job satisfaction
performance among employee in
among employees in JPPH?
JPPH?
8
 5.0 – RESEARCH METHODOLOGY
Primary Data Collection Secondary Data Collection
Collection information:
Interview the
JPPH Official website
management

Distribute
structured
questionnaire Publications
Annual Reports
9
 6.0 – ANALYSIS & FINDINGS
SWOT analysis will be used to synthesize the findings from the interviews and
questionnaire conducted. The expected findings will be divided into 4 SWOT
quadrants as follows:

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 6.0 – ANALYSIS & FINDINGS
JOB
Technology Environment SATISFACTION
Facilities
Office Equipment
Communication
Software Automation

Human Resource Vision, Mission

Job Description
Leadership
Career Advancement Benefit WORK
PERFORMANCE
Employee Management
11
7.0 – DISCUSSION – EXPECTED OUTCOME

& Increase the number of employee to be Registered

Valuer

Provide suitable training to all valuer

Good relationship with Supervisor and among

Colleagues
12
8.0 – SUGGESTED STRATEGIES AND
PLAN OF ACTIONS
1.Determine Current Employees Satisfaction –
Employee Satisfaction Index (ESI), Interview
Enhance Communication

Leadership Style

Provide Development Opportunities

Provide Opportunities for Employees Involvement

Ongoing Feedback & Recognition 13

 9.0 – CONCLUSION

When a REGISTERED VALUER &

VALUER is satisfy with his job,
his/her work performance will
increase
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