Improving Communication

Effectiveness
 Effective Communication Skills
- Are fundamental to success in many aspects of life.

7c’s of Effective Communication

1. Completeness
- The message must be complete and geared to the receiver’s perception of
the world.
2. Conciseness
- A message is clear when the storyline is consistent and when this does not
contain any inconsistencies.
 3. Consideration
- In order to communicate well, it is important to relate to the target group
and be involved.
4. Clarity
- Clear or plain language is characterized by explicitness, short sentences
and concrete words.
5. Concreteness
- Concrete business communication is also about a clear message
6. Courtesy
- In addition to considering the feelings and points of view of the target
group, it is also important to approach the audience in a friendly and courteous manner.
 7. Correctness
- A correct use of language has the preference. In written business
communication, grammatical errors must be avoided and stylistic lapses or a wrong use
of verbs are not sufficient either in verbal communication.
Need to improve Communication Skills
As, 70% of our communication efforts are:
Misunderstood
Misinterpret
Rejected
Distorted
Not heard
Ways to Improve Listening
Summarize
Put together the main points of a speaker
Question
Challenge speaker to think further, clarify both your and their
understanding
Body language
Body language is a huge part of how we communicate with other people.
Unnecessary Fillers
Um’s and ah’s do little to improve your speech or everyday conversations.
Cut them out to be more persuasive and feel or appear more confident.
 Speaking Speed
Selecting your words carefully may also be seen as a sign of respect
towards your audience.
Time to think
Give yourself time to think. You maybe worried that the people you’re
talking to are impatient and would like you to say what you want as quickly as possible.

• Humor

Laughing releases endorphins that can help relieve stress and anxiety; most
people like to laugh and will feel drawn to somebody who can make them laugh.
Don’t be afraid to be funny or clever, but do ensure your humor is appropriate to
the situation
• Empathise
Empathy is trying to see things from the point-of-view of others

• Positive attitude and Smile

Maintain positive. Cheerful attitude to life, when things do not got to plan.
Stay optimistic and learn from your mistakes.
If your smile often and stay cheerful, people are more likely to respond
positively to you.

• Minimize Stress
Stress can be a major barrier to effective communication, all parties should
try to remain calm and focused.
Improving Communication

• Don’t use clichés

• Brevity
• Sincerity
• Don’t praise yourself
• Avoid argument
• Be tactful
• Silent
• Enunciation
 Practice
Think to the mouth chamber as a mold, in which the connect form is given to
every second.

Ways to gain Effective Conversation

Good use of English, avoid errors

Improved vocabulary
Avoid old phrases
Use humor
Add interesting story
Improve clarity of voice - practice
 Presentation
Presenting topic to the audience
It is typically a demonstration, lecture, or speech meant to inform,
persuade, or build good will.
Part of communication skills

Developing your Presentation

What is your goal
Research your topic
Develop an outline
Create or locate learnings aids
Making presentation interesting
Informative
Fun
Variety
Energy
Audience Interaction
Practice your presentation
Simulate the presentation setting
- Practice aloud
- Practice standing up
Time presentation
Memorize you’re opening few sentences
Watch yourself in a mirror
 Conclusion
In order to have good communication:

• Listen to Understand
• Understand before speaking
• Speak to be understood
• Seek understanding before proceeding
• Repeat
Thankyou and Godbless!!

- Claudine Natural