BUSINESS PROCESS RE-

ENGINEERING
Origin of BPR :
Michael Hammer of USA who
coined the word ‘re-
engineering’,
Michael Hammer and Jim Champy
• Re-engineering the Corporation (1995)
• BPR means reinventing or starting from
the Scratches.
• The Heart of the BPR is discontinuous
thinking
 Definitions
• Re-engineering is not Reorganizing
• Re-engineering is not Downsizing
Definition :
• He defined BPR is the fundamental rethinking
and radical design of business processes to
achieve dramatic improvements in critical
contemporary measures of performance such
cost, quality, service and speed.

• BPR :-is a systematic approach to radically

improving the core business processes and
key supporting processes.

• BPR is radical re-design of a business as whole

or individual work process in order to
maximize business effectiveness.
• Three Possible reason before undertaking
BPR:-
1)Cost Reduction.
2)Renewed Competitiveness.
3)Competitive Dominance.
What constitute dramatic change :

- Organization structure
- Management system.
- Employee Responsibilities.
- Performance measurement.
- Incentive.
Successful BPR can result in enormous reduction
in cost or cycle time .
IMPORTANT QUESTION BEFORE
INITIATING BPR:
1)NATURE OF BUSINESS:-
- What business are we in ?
- How fast is our business changing and why?
- What are our strengths and weakness?
2)THE CRITICAL SUCCESS FACTORS:-
- What are the key success factors customers are looking for?
- What are our customers asking us and other suppliers?
- Will they be asking for it in future?
3)THE PROCESSES TO BE IMPROVED :-
-Where can the competition hurt us?
-How can we effectively apply continuous process improvement?
-Which process needs re-engineering ?
Thank U