How have you identified the problem?

In the State University, any IT system change which occurs within the main campus requires to
Go through all the 50 satellite campus, which means the thousands of students, staffs, and
hundreds of employees must also adapt their IT system.
Thus there is need for an automated change management system.

What Sources of evidence has been gathered to demonstrate the need for the
change?
 Cisco’s pace functionality
 Models representing how the main campus can use the automated system for the designated area
 The 50 satellite campuses which are all connected to the main campus

How has the issue been impacting service users?

 Poor response rate because the main campus cannot make IT changes alone
 Extra expenditure
What members of the inter-professional team and other stakeholders are involved in your
change proposal?
Chair Person
Manager and Director
Concerned Staffs and Students
IT department professionals and engineers

Who and what will be impacted by the change and why?

 The change management will consider both the automated system and human factor, and define roles of
change to ensure it minimizes the issues and confusion.
 Any upgrade or change in the main campus can be done without making changes in other campuses.

What are the likely barriers to the change proposal?

Limited understanding of change
Inefficient communication
Lack of management
Inadequate resources