7.1.

11
Lost and Found
Property
It is important that a departure room
is checked for property, which may
have been left behind by the guest.
You should check the following areas:
But before that, we need to
have an activity

Are you ready ?

First Activity!
Step 1: Group yourselves into 5
Step 2: Pick one number... 1,2,3,4,5
?
Step 3: Find the missing letters

Can we start ?
1 Dr_ _e_s
2 B_hi_d _n_ _nd_ _ Be_
3 W_rdro_es including _ _ elv_s
4 B_ _ ind C_ r _ ai_s
5 Beh_n_ the B_ _th_oo_ D_or_
Valuable Items
Something very valuable such as jewelery, a passport
or a credit cards should be handed on immediately in
accordance with hotel procedures.This may involve
notifying the supervisor and/or the security officer on
duty. The lost item may also be returned to the guest
before he/she has left the hotel.
 Recording and Storage of Lost Property

Record Book – it is usual practice to

maintain a documented reference of all found
Labels – to attach to property
Envelopes – to put the items in
Wrapping Paper –if required to keep the
property from becoming dusty/ damaged
Cupboard –and storage drawer to keep all
property safe and secure
 Unclaimed Items
Depending the item involved, it will be kept for certain
period of time to allow for it to be claimed.

Returned the item to the finder or alternative staff member

who may wish to have the item.
Give item away to a hospital or a home.
Hold a sale and the proceeds can go towards a staff event;
Dispose of item in the rubbish
 See a sample of lost
Lost and Found Ticket
and
Facility Name:
found ticket below
Today’s Date:
Item Description:
Location Found: Room No.:
Name of Founder:
Supervisor who receive items:
Disposition of Properties
Items returned to the owner on:
Owner Name:
Owner Adress:
Telephone:
Returned to finder:
Disposed of:
 Quiz Time!
1. It is important that a departure room is checked for property
2.-4. Give atleast 3 examples of areas you should check base on
our topic
5.-6. What are the varuable item that should be handed on
immediately in accordance with hotel procedures
7. It is usual practice to maintain a documented reference of all
found
8. to attach to property
9. to put the items in
10. if required to keep the property from becoming dusty/
damaged