Chapter 2: Diversity in

Organizations

2-1

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LO 1
Forms of Workforce Diversity

Diversity Management

Surface-Level Diversity

Deep-Level Diversity
2-2

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LO 2
Discrimination

2-3

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LO 3
Biographical Characteristics

 Biological characteristics are personal

characteristics that are objective and easily
obtained from personnel records.
 Age  Tenure
 Sex  Religion
 Race and  Sexual Orientation
Ethnicity and Gender Identity
 Disability  Cultural Identity
2-4

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LO 4
Ability

Ability is an individual’s current capacity to perform

various tasks in a job.
Two types
 Intellectual abilities are abilities needed to
perform mental activities – thinking, reasoning,
and problem solving.
 Physical abilities are the capacity to do tasks
demanding stamina, dexterity, strength, and
similar characteristics. 2-5

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LO 4
Define Intellectual Ability and
Demonstrate Its Relevance to
OB

2-6

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LO 5
Contrasting Intellectual
and Physical Ability

2-7

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LO 6
Manage Diversity Effectively
Diversity management is the process
and programs by which managers make
everyone more aware of and sensitive
to the needs and differences of others.

2-8

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LO 6
Describe How Organizations
Manage Diversity Effectively
Attracting, Selecting,
Developing, and Retaining
Diverse Employees

Diversity in Groups Effective Diversity

Programs

2-9

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