Module three

Safety and
Security

This publication has been produced with the financial assistance of the European Union. The contents of this publication are the sole responsibility of SNV/
ILO and can in no way be taken to reflect the views of the European Union. For more information on EuropeAid, please visithttp://ec.europa.eu/europeaid/
 Module Overview 2

Topic 1: Visitor health

Topic 2: Safety
Topic One

Visitor health
 Common health risks 4

1. Food and water safety

2. Malaria
3. Stomach-ache/ Diarrhoea
4. Allergies
5. Dehydration
6. Sun protection
7. Insect bites

Malaria
Dengue
Stomach-ache
Allergies
Dehydration
 Common health risks 5

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 Identify causes of health risks to visitor 6

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Activity 1: Discussion on common 7
diseases

Divide into 3 groups. In your groups discuss:

• How to prevent common diseases and illnesses:

- malaria and dengue
- stomach-ache
- allergies
• Present discussion outcome of the group
• Other groups comment and contribute
 Malaria and Dengue 8

• Always use mosquito net when sleeping

• Use mosquito repellents when travelling to forests,
mountains, lakes, rivers.
 Stomach-ach/ Diarrhoea 9

• Don’t drink tap or unsafe water

• Don’t eat unhygienic foods on the streets
• Be careful when you advise tourists to try strange local

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foods or drinks.
 Allergies 10

• Keep tourist who are allergic away from allergy sources:

• Pets
• Flora
• Insects
• Foods e.g. nuts
• Drinks
• Dust
 Explain a sick guest’s health situation to a 11
doctor

1. Guest’s medical history (if capable)

2. Reason, situation that caused guest illness
3. Time since guest have been sick up to present
4. Actions or first-aid or medicine that have been applied
5. How far guest’s reaction.

Foods
poisoning
Insect sting
Snake bite
 Physical capability of guests 12

To offer the most suitable tour itinerary, identify tourist

physical capability with regard to:
• Gender
• Age
• Appearance
• Medical history
Topic two

Visitor safety
 Identify common safety & security issues for
tourists
14

• Traffic accidents
• Dog and animal bites
• Insect bites and stings (e.g. mosquito,
flea, leech, bee, etc.)
• Falls
• Theft, robbery, personal attack
Activity 2: Group discussion on preventing common
accidents
15

Divide into 3 groups.

- In your groups discuss - How to prevent common
accidents:
• Traffic accidents
• Dog and animal bites
• Insect stings and bites
• Falls
• Theft, robbery, personal
attack
- Present group
discussion outcomes
Activity 3: Flashcard activity 16

Work in pairs
• Each pair gets a flashcard from your trainer
• Read your flashcard and decide if it poses a safety
risk or not
• Tell the class about it.
 Prevent common accidents 17

Alert tourist to any possible safety risks that they may

encounter:

1. Pets or animals
2. Do not collect or touch live insects
3. Pay attention when crossing the road
4. Wearing suitable shoes and clothes for excursions

5. Deposit valuable items and travel documents in a safe

place at the hotel

6. Avoid go out alone at night

Theft
7. Carry minimum cash. Robbery
Safety box
Accidents
Falls
 Responding to an emergency 18

Emergency are defined as occurrences that threaten

visitor safety such as:
• Heart attack
• Poisoning by foods or snake
bite/ insect stings
• Burns
• Electric shock
• Traumatic brain injury due
to fall or beating
• Broken limbs
 Responding to an emergency 19

Steps
1. Determine the level of danger of the injury
2. Secure patient and remove from injury sources
3. Ask other people to help
4. Call emergency number
5. Apply basic first-aid treatment
6. Take to doctor or hospital if necessary
Activity 4: ID test 20

Participate in an Identification Test on items to be

found in a First Aid kit.
First aid items 21

No. Items Unit Quantity

1 Bag Unit 1
2 Antiseptic liquid (e.g. Dettol) Bottle 1
3 Sterilized gauze Pack 1
4 Antiseptic ointment Tube 1
5 Rolled bandage Roll 5
6 Medical cotton Pack 1
7 Eye bath Piece 1
8 Tweezers Piece 1
9 Scissors Unit 1
10 Adhesive bandages Box 1
11 Sterile dressings Piece 4
12 Burn dressing or ointment Piece 2
13 Painkillers (e.g. Paracetamol) Roll 1
14 Mask Unit 4
15 Gloves Unit 4
 Clean and dress a wound 22
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 Thank The HITT Programme and its Contributors

You This series of materials has been produced in

collaboration between the High Impact Tourism
for your Training for Jobs and Income Programme (HITT)
funded by the European Union and the International
attention Labour Organisation (ILO) in Vietnam. These
programmes and organisations contributed to the
! development and printing of this material and will be
using these training materials to deliver High Impact
Tourism Training to their respective target
beneficiaries.

The programme supports informal workers and

potential workers from the tourism sector of Vietnam
to enhance their productivity and professionalism, and
to increase their employability and income
opportunities. The HITT programme is implemented
by the Netherlands Development Organisation (SNV)
through the financial assistance of the European
Commission (EC) Investing in People programme.

This publication has been produced with the financial

assistance of the European Union. The contents of the
publication are the sole responsibility of the HITT
Programme and can in no way be taken to reflect the
views of the European Union. For more information on
Europe Aid, please visit
http://ec.europa.er/europeaid/