COMMUNICATION

Fundements of Nursing
Aligarh college of nursing
BSN (generic nursing )
1st year , 2020/2021
Teacher: Sana Zaheer
Done by: Usama Tahir
 • Definition;
• Communication process;
• Modes of
communication;
Content • Factors influencing
communication;
• Barrier to
communication.
 What is communication?

o It’s the process of exchanging ideas, information through thoughts,

emotions or even through speech, signals that people can give, several
behaviors, or writing.
The communication process :

 Face to face communication

involves a sender , a message ,
a receiver, and a response or
feedback.
Sender

Encoding involves
The person or group
selection of specific
who wishes to
signs or symbols
communicate a
(codes) to transmit
message to another ,
message such as which
can be considered the
language and words to
source encoder.
use .
Message

Message is what actually

said or writed, the body
language the accompanies
words and how its
transmitted .
Receiver

 The person who listen,

observe and attend the
message and decodes it.
 Decode means the way
how interpret the
message in the way of
understanding it.
Response

 It’s the message that the

receiver returns to the
sender and is also called
feedback. It can be
verbal or nonverbal or
both.
Modes of communication

VERBAL – USE WRITTEN OR NONVERBAL – USE ELECTRONIC – USE

SPOKEN WORDS. GESTURES , TOUCH AND TECHNOLOGY TO SEND
FACIAL EXPRESSION. MESSAGE .
Verbal communication

While choosing words

Its largely conscious following things should
because people chose be considered: pace
words they say. The and intonation,
words used vary due to simplicity, clarity,
different culture , brevity, timing and
education , age etc. . relevance, humor and
adaptability .
Nonverbal communication

 Its sometimes called as body

language ,including gestures ,
body movements , use of touch
and physical appearance
,including adornment . It often
tells more what the person
feeling then what actually is
being said, because its
controlled less consciously .
 Electronic communication
E-mail is most commonly used form of electronic communication . It is used to convey
messages to far of places in short period of time without traveling and is efficient.
 Development
Gender
Factors Values and perception

influencing Personal space

Roles and relationships
communication Environment

process Interpersonal attitudes

Congruence
Territoriality
Barriers to communication

Agreeing
Stereotypin Being
and Challenging Probing
g defensive
disagreeing

Changing Unwarrante
Passing
Testing Rejecting topics and d
judgment
subjects reassurance

Giving
common
advice
Bibliography

Berman, Audrey; Snyder , Shirlee J.

and Frandsen, Geralyn , 2020
Kozier’s and Erb’s FUNDAMENTALS
of NURSING Concepts , Process and
Practice. India : Pearson India services
Pvt. Ltd , 2020.
978-93-530-6046-6