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Chapter 3 and 4 Medical Assistant Powerpoint
Chapter 3 and 4 Medical Assistant Powerpoint
• Work Smart
• Prioritizing see chapter 1
Medical Assistant Organizations
Becoming a Member require the following benefits:
• AAMA:
• Membership shows a level of seriousness about your chosen profession
• Members receive a complimentary subscription to CMA today
The CMA (AAMA) exam is on of the creditialing exams offered to MA at a
reduced rate.
To be eligible for the CMA (AAMA) certification the candidate must be a
graduate of a medical assisting program accredited by the CAAPEP or ABHES
The certification must be renewed every five (5) years
Chapter 4: THERAPEUTIC
COMMUNICATION
• LEARNING Objectives:
• Define , spell and pronounce the terms listed in the vocabulary.
• Discuss the first impressions and patient-centered care
• Do the foll. Related to communication parts
• Identify styles and types of verbal and non –verbal communication
• Recognize and respond to verbal and non-verbal communication
• Recognize communication barriers
Chapter 4 Con’d
• Recognize communication barriers
• Summarize factors that should be considered when communication with diverse
patient population
• Identify techniques for overcoming communication barriers
• Recognize the elements of oral communication using the sender and receiver
process .
• Apply feedback techniques including reflection, re-statement and clarification; to
obtain information
• Discuss important factors about therapeutic communications across the lifespan
• List and explain the levels of Maslow’s hierarchy of needs theory.
FIRST IMPRESSIONS
First Impressions
PATIENT CENTERED-CARE
• Innovative approach to the planning,
delivery and evaluation of the
healthcare that is grounded in mutual
beneficial partnerships.
• This is applicable to patients of all ages
• Good communication skills are vital to
meeting the needs of the patients and
his or her support system
COMMUNICATION PATHS
• VERBAL COMMUNICATION