KINDS OF

INFORMATION
SERVICES

Presented by:
Charisse Jane J. Cayabyab, RL
1876

SAMUEL GREEN

• Father of “Reference Work”

• Developed the idea of having librarians
assist users in the selection of books to
suit their needs.. This served a dual
function, increasing the use of his
library’s collection and thereby
demonstrating the need for the library.
 Information service
• the process of resolving information needs of
users in response to a particular question,
interest, assignment, or problem and building
positive relationships with users
• information consultations in which library staff
recommend, interpret, evaluate, and/or use
information resources to help others to meet
particular information needs.
Answering Reference Questions
Three common types of reference questions:
1. Ready reference questions
• reference question that can be answered by a
reference librarian in one or two minutes by providing
a fact or piece of information found in a single source.
• answered quickly by consulting one or two standard
reference tools, such as almanacs, encyclopedias and
directories. Often, these questions will begin with who,
what, where, or when.
• providing the answer involves demonstrating a skill.
These questions usually begin with how.
2. Research questions
• more complex, may take much longer to answer, and
typically require multiple sources of information.
• if users are unable to fully articulate the nature of their
queries, require librarians to ask additional questions
through the reference interview as a means of
understanding the nature of the requests before setting out
to help the patrons answer them.
3. Bibliographic verification
• when the users have already obtained the information
needed but must verify the sources
• this service is a matter of fact checking, while on other
occasions users may have completed their research but lack
full citation information.
 Readers’ Advisory Service
• the quest to put the right resources in the right reader’s
hands.
• generally associated with public libraries and school librar-
ies and may be employed by those looking for fiction or
sometimes literary nonfiction.
Information Literacy Instruction
• formerly often referred to as user instruction, may
range from showing an individual how to use the
library’s online catalog and basic print and electronic
reference sources to teaching formal classroom
sessions about conducting research in the library.
• demonstrating how, when, and why to use various
reference sources in an integrated way that will
capture the user’s attention at a teachable moment.
THANK YOU!!!!