Evaluating staff and services

Maria Fe C. Bacus

MLS 603 Advanced Reference

and Information Sources
Services
Dr. Angelina Resurreccion
Evaluation
Evaluation is the process through which it is
testified that whether the objectives are
achieved and if so, to what extent. It also
testifies whether the resources spent have
properly resulted in the attainment of the
desired objectives.
What To Evaluate?
Reference services are defined as personal
assistance given by library staff to users
seeking information.
Evaluating reference is assessing the
effectiveness of the process of providing
reference service to users.
References services can be delivered in
person or virtually from a remote location,
using telephone, email or chat.
Why Evaluate Services?
Assess and improve the quality of existing
services
Identify the need for new types of services
or programs
Justify funding and support
Manage human and physical resources
more effectively and efficiently
Justify the need for maintaining services
and need for additional programs
Evaluation Methods
Surveys or questionnaires
Observation
Interview and focus groups
Case studies
Personnel evaluation normally takes
into account two different criteria:
The characteristics of the employee (in
terms of qualifications for the position)
Employee’s performance of the job itself.
Evaluation of Reference Staff
Approachability
Knowledge of reference collection
Knowledge of local services and referral
Skills in identifying user needs (mediation)
Communication with users
Employee performance evaluation
An employee evaluation is the assessment
and review of a worker’s job performance.
Most companies have an employee
evaluation system wherein employees are
evaluated on a regular basis (often once a
year).
References:
Heathfield, S. M. (2019). Employee Evaluation. [no
publication place indicated: no publisher indiciated].
Retrieved from
https://www.thebalancecareers.com/employee-evaluation
-1918117
Mayhew, R. (2019). The Importance of an Employee
Evaluation. Small Business - Chron.com. Retrieved from
http://smallbusiness.chron.com/importance-employee-ev
aluation-12020.html
Al-Haddi, A. (2012). Evaluation of Reference Service.
UAE: [AUE]. Retrieved from
https://prezi.com/xsjptk9pmeos/evaluation-of-reference-s
ervices/
Khan, B. (n.d.). PERFORMANCE AUDIT OF SOME
SELECTED UNIVERSITY LIBRARIES IN WEST BENGAL A
FRAMEWORK FOR EVALUATION. Retrieved from
http://www.lisbdnet.com/library-performance-evaluation-
Thank you.