Client Transaction Analysis Report

PT PERKEBUNAN NUSANTARA III

HOLDING
2017 – September 2019

4/9/20
Summary Average Balance

% Balance % Balance % Balance

Δ Balance Month to Δ Balance Month Δ Balance Month to
Bulan Avg Balance 2017 Avg Balance 2018 Avg Balance 2019 Month to Month to Month to
Month 2017 to Month 2018 Month 2019
Month 2017 Month 2018 Month 2019
Januari 891.112.306.971 868.157.271.041 665.769.931.279 - -195.356.031.075 -287.139.193.944 - -18% -30%
Februari 832.394.429.950 723.088.375.003 786.821.426.867 -58.717.877.021 -145.068.896.037 121.051.495.588,15 -7% -17% 18%
Maret 908.213.775.979 923.332.271.174 799.788.949.136 75.819.346.029 200.243.896.171 12.967.522.269,16 9% 28% 2%
April 833.116.968.468 838.400.255.876 851.762.487.530 -75.096.807.511 -84.932.015.298 51.973.538.393,62 -8% -9% 6%
Mei 938.200.943.522 900.741.875.121 844.112.403.595 105.083.975.054 62.341.619.245 -7.650.083.935 13% 7% -1%
Juni 987.131.084.190 1.149.408.668.591 572.958.877.414 48.930.140.668 248.666.793.469 -271.153.526.181 5% 28% -32%
Juli 692.905.197.464 831.424.660.029 1.528.611.630.752 -294.225.886.726 -317.984.008.562 955.652.753.337,64 -30% -28% 167%
Agustus 807.221.326.712 786.775.288.395 1.492.776.409.000 114.316.129.247 -44.649.371.634 -35.835.221.752 16% -5% -2%
September 1.063.312.237.648 847.836.477.151 256.090.910.936 61.061.188.757 -1.492.776.409.000 32% 8%
Oktober 1.115.909.773.361 935.371.556.519 52.597.535.713 87.535.079.368 - 5% 10% -
November 1.111.036.002.233 1.059.624.273.087 -4.873.771.128 124.252.716.568 - 0% 13% -
Desember 1.063.513.302.116 952.909.125.223 -47.522.700.116 -106.715.147.864 - -4% -10% -
Monthly Avg 937.005.612.384 901.422.508.101 942.825.264.446

1,800,000,000,000 Average Balance

1,600,000,000,000
1,400,000,000,000 1,149,408,668,
1,528,611,630,752
1,492,776,409,000
591
987,131,084,1 1,115,909,773,361
1,111,036,002,233
1,200,000,000,000 923,332,271,1
908,213,775,9 1,063,312,237,648 1,063,513,302,116
851,762,487,5
838,400,255,8
799,788,949,1
74 90
844,112,403,5 831,424,660,0
1,000,000,000,000 79 30
938,200,943,522
891,112,306,971
36
832,394,429,950 95
76833,116,968,468 29
692,905,197,4 807,221,326,712 1,059,624,273,087
800,000,000,000
868,157,271,041 900,741,875,121 64 935,371,556,519 952,909,125,223
847,836,477,151
786,821,426,867 786,775,288,395
600,000,000,000 723,088,375,003
665,769,931,279
572,958,877,414
400,000,000,000
200,000,000,000
-
Jan Feb Mar Apr Mei Jun Jul Ags Sep Okt Nov Des

CASA 2017 CASA 2018 CASA 2019

Transaksi MCM (PTPN000)

Transaksi MCM 2018 – September 2019

2018 2019
Bulan Transaksi
Total Freq Total Nominal Total Freq Total Nominal
Freq MCM PTPN000
Januari - - 26 28.316.937.838 1,000
Februari - - 705 16.979.826.127 826
788 786
Maret - - 360 425.331.523.162 800 705
726
April 121 1.558.202.755 506 644.826.501.530
554
Mei 234 2.186.953.128 826 600.189.442.535 600 506
461 423
Juni 150 1.549.179.188 159 830.872.610.459 397
360
Juli 312 185.039.793.217 554 2.350.860.363.729 400
406
Agustus 406 119.149.039.714 726 2.451.297.164.265
159
150 312
September 397 6.291.863.975 788 2.803.958.761.648 200
234
Oktober 461 10.379.506.070 - - 26
121
November 423 6.383.683.032 - - -
Desember 786 20.188.778.921 - - Jan Feb Mar Apr Mei Jun Jul Ags Sep Okt Nov Des
Total 3.290 352.727.000.000 4.650 10.152.633.131.293 Freq 2018 Freq 2019

Nominal MCM PTPN000

3,000,000,000,000 2,803,958,761,648
Detail MCM 2,451,297,164,265
2,500,000,000,000 2,350,860,363,729

Layanan MCM : PREMIUMCMD

Creation Date : 28-02-2018 2,000,000,000,000

1,500,000,000,000

1,000,000,000,000 830,872,610,459
644,826,501,530
600,189,442,535
425,331,523,162
500,000,000,000
185,039,793,217
119,149,039,714
28,316,937,838
16,979,826,127 1,558,202,755
2,186,953,128
1,549,179,188 10,379,506,070
6,291,863,975 20,188,778,921
6,383,683,032
-
Jan Feb Mar Apr Mei Jun Jul Ags Sep Okt Nov Des
Nom 2018 Nom 2019
Detail Transaksi MCM (PTPN000)

Detail Transaksi MCM 2018

Freq In Freq Freq
Nominal In House Nominal Online Nominal Payroll
Bulan Transaksi Total Freq Total Amount House Freq LLG Nominal LLG Online Payroll
Transfer Transfer Inhouse
Transfer Transfer Inhouse

Januari - - - - - - - - - -
Februari - - - - - - - - - -
Maret - - - - - - - - - -
April 121 1.558.202.755 88 1.264.070.144 1 15.000.000 32 279.132.611 - -
Mei 234 2.186.953.128 190 1.303.311.584 7 577.220.852 37 306.420.692 - -
Juni 150 1.549.179.188 109 1.192.729.988 5 127.690.552 36 228.758.648 - -
Juli 312 185.039.793.217 249 184.238.513.242 13 283.197.284 50 518.082.691 - -
Agustus 406 119.149.039.714 209 56.794.780.206 11 384.227.000 64 376.658.540 96 2.125.120.000
September 397 6.291.863.975 205 3.060.179.968 4 287.311.192 78 393.241.647 100 2.205.521.920
Oktober 461 10.379.506.070 254 6.194.876.312 29 1.140.300.290 66 466.021.839 100 2.213.685.639
November 423 6.383.683.032 209 2.809.201.118 44 605.276.992 61 479.903.800 96 2.013.295.490
Desember 786 20.188.778.921 295 7.225.230.713 106 1.603.040.738 44 208.531.250 297 6.412.282.579
Total 3.290 352.727.000.000 1.808 264.082.893.275 220 5.023.264.900 468 3.256.751.718 689 14.969.905.628

Freq
Nominal Payroll Freq
Bulan Transaksi Payroll Nominal RTGS
Mixed RTGS
Mixed
Januari - - - -
Februari - - - -
Maret - - - -
April - - - -
Mei - - - -
Juni - - - -
Juli - - - -
Agustus 11 366.877.468 15 59.101.376.500
September 10 345.609.248 - -
Oktober 12 364.621.990 - -
November 13 476.005.632 - -
Desember 41 1.329.320.868 3 3.410.372.773
Total 87 2.882.435.206 18 62.511.749.273
Detail Transaksi MCM (PTPN000)

Detail Transaksi MCM 2019

Freq In
Freq Bill Nominal Bill Nominal In House Freq
Bulan Transaksi Total Freq Total Amount House Freq LLG Nominal LLG Nominal MPN
Payment Payment Transfer MPN
Transfer
Januari 26 28.316.937.838 - - 12 24.119.990.681 5 348.540.000 - -
Februari 705 16.979.826.127 - - 398 5.847.235.763 117 1.590.672.744 17 1.030.131.905
Maret 360 425.331.523.162 - - 152 419.836.698.589 37 332.963.889 24 962.204.399
April 506 644.826.501.530 1 110.750.043 181 637.291.217.233 38 710.838.844 15 1.286.085.097
Mei 826 600.189.442.535 - - 293 588.722.343.335 94 992.211.860 29 1.623.756.044
Juni 159 830.872.610.459 - - 69 823.532.026.099 13 1.252.083.659 55 2.144.471.582
Juli 554 2.350.860.363.729 - - 174 2.270.144.016.004 49 743.466.024 23 1.620.351.086
Agustus 726 2.451.297.164.265 - - 263 2.317.016.662.824 122 1.666.584.423 26 4.713.848.386
September 788 2.803.958.761.648 - - 408 2.085.445.466.254 194 4.439.268.886 28 3.423.952.003
Oktober - - - - - - - - - -
November - - - - - - - - - -
Desember - - - - - - - - - -
Total 4.650 10.152.633.131.293 1 110.750.043 1.950 9.171.955.656.782 669 12.076.630.329 217 16.804.800.502

Freq Freq Freq

Total Online Nominal Payroll Nominal Payroll Freq
Bulan Transaksi Online Payroll Payroll Nominal RTGS Freq TT Nominal TT
Transfer Inhouse Mixed RTGS
Transfer Inhouse Mixed
Januari 7 57.217.607 - - - - 2 3.791.189.550 - -
Februari 47 186.829.536 107 2.254.005.894 15 494.520.277 4 5.576.430.008 - -
Maret 22 100.130.490 105 2.374.083.086 16 588.114.709 4 1.137.328.000 - -
April 39 185.660.933 204 4.398.755.145 28 843.194.235 - - - -
Mei 46 339.223.196 320 6.952.237.232 44 1.559.670.868 - - - -
Juni 19 96.365.875 - - 1 22.603.862 2 3.825.059.382 - -
Juli 19 77.398.215 230 6.939.190.949 55 2.145.163.628 4 69.190.777.823 - -
Agustus 7 107.748.488 224 6.445.333.384 73 4.456.363.255 10 45.965.623.504 1 70.925.000.000
September 1 47.722.400 115 3.239.309.255 40 2.197.625.050 1 2.165.417.800 1 703.000.000.000
Oktober - - - - - - - - - -
November - - - - - - - - - -
Desember - - - - - - - - - -
Total 207 1.198.296.740 1.305 32.602.914.945 272 12.307.255.884 27 131.651.826.067 2 773.925.000.000
Complaint Handling

Product Handling Handling Handling Total

No. Case Type
Handling 2017 2018 2019 Handling
No. Solusi 2017 2018 2019 Total 1 CASH Cash/Branch - Dana belum diterima beneficiary (IDR) 1 - - 1
Cash/Branch - Detail/Deskripsi Transaksi 3 - - 3
2 E-TAX/TAX E-tax - NTPN tidak muncul - - 1 1
1 CASH 4 - - 4 MPNG2 - Guidance - - 1 1
2 E-TAX/TAX - - 3 3 MPNG2 - Permintaan BPN / SSP - - 1 1
3 Mandiri Bill MBC - Communication Error/Time Out - - 1 1
3 Mandiri Bill 2 7 1 10
Collection/Pay MBC - KONFIRMASI MVA - 3 - 3
Collection/Payment ment MBC - Others - 1 - 1
4 MCM 2 8 15 25 MBC - Permintaan informasi detail transaksi 1 - - 1
MBC - Permintaan informasi status transaksi - 2 - 2
5 OTHERS 1 - - 1
MBC - Posting oleh Operation 1 - - 1
Total 9 15 19 43 MBC -KONFIRMASI MVA - 1 - 1
4 MCM MCM - Approver/Releaser not found - 1 - 1
MCM - Dana belum diterima beneficiary (IDR/VALAS) - - 1 1
MCM - Data Transaksi 1 - - 1
MCM - Error - MW - 1 1 2
MCM - Error - X3 - Transaction in Progress - - 1 1
MCM - Identification Error Threshold Reached - - 1 1
MCM - Information - Format File Upload Error - - 1 1
MCM - Information - Konfirmasi Transaksi - 1 - 1
MCM - Information - MCM/MIB CANNOT BE ACCESSED - - 1 1
MCM - Information - Status Transaksi - 1 - 1
MCM - Others - - 1 1
MCM - Pending Release - - 1 1
MCM - Request - Permintaan Bukti Transaksi - 1 - 1
MCM - Request - Permintaan Guidance - - 2 2
MCM - Request - Perubahan status transaksi menjadi
- 2 - 2
Failed/Rejected/Cancel
MCM - Request - Reset Password Sysadmin 1 - - 1
MCM - Request - Reset Pin/Unlock Token - - 3 3
MCM - Request - Unlock User - - 2 2
MCM - User Group Limit Amount Exceed - 1 - 1
5 Others Req Surat Kelebihan Bayar ke PMA 1 - - 1
TOTAL 9 15 19 43
 Client Service Dept.

Thank You
4/9/20