Organizational

Behavior
Conflict Management

SIDDHI
JAIN
170541253
 Introduction
Conflicts: There are at least two independent groups, the groups perceive some
incompatibility between themselves, and the groups interact with each other in
some way. Two example definitions are, “process in which one party perceives
that its interests ae being opposed or negatively affected by another party..
Conflict Management is defined as “the opportunity to improve situations and
strengthen relationships”
Conflict management is the process of limiting the negative aspects
of conflict while increasing the positive aspects of conflict. The aim of conflict
management is to enhance learning and group outcomes, including effectiveness
or performance in an organizational setting. Properly managed conflict can
improve group outcomes.
 Levels of conflicts
Four primary levels of conflicts might be present in the organization:
• Intrapersonal – This occurs with an individual and usually involves some form of goal, cognitive or affective
conflict. It will involve making decisions, facing dilemmas etc. This also an impact on other levels of conflicts.
APPROACH – APPROACH
AVOIDANCE – AVOIDANCE
APPROACH - AVOIDANCE
• Interpersonal – This occurs when two or more individuals perceive that their attitudes, behaviors or
preferred goals are in opposition. There are various styles by which individuals manage this type of conflict.
These styles are discussed in the next section.
• Intragroup– This refers to disputes among some or all of group’s members, which often affect the group’s
dynamics and effectiveness.
• Intergroup– This refers to opposition, disagreements and disputes between groups and teams. Under high
levels of competition and conflict, the parties develop attitudes towards each other that are characterized by
distrust, rigidity, a focus only on self interests failure to listen etc.
 Causes of conflicts

Conflict in the workplace could be the result of:

• poor management
• unfair treatment
• unclear job roles
• inadequate training
• poor communication
• poor work environment
• lack of equal opportunities
• bullying and harassment
 Ways to reduce conflicts
• Provide conflict resolution training.
• Provide communication skills training.
• Help staff develop positive work relationships.
• Implement team building activities.
• Develop strong communication channels.
• Create an environment that encourages participation.
• Provide conflict mediation training for leaders.
• Provide third-party conflict mediation services.
• Make sure employees are clear about organizational goals and priorities.
• Treat everyone fairly.