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Logistics & Supply Chain: Unit - III
Logistics & Supply Chain: Unit - III
chain
Unit - III
Unit III:
Benchmarking and Managing the Supply chain --- 16 Hrs
Meaning of benchmarking-Benchmarking the logistics process
Better, Faster, Cheaper, Closer. This quartet of interconnected goals are almost universal in their
desirability. They are significant because they combine customer based measures of performance in
terms of total quality with internal measures of resource and asset utilisation.
The idea behind the logistics scorecard is to produce a number of measures against each of the four
broad aims. There should be no more than 20 measures in total since the aim is to focus on the
major drivers of excellence in each area.
Like any dashboard or cockpit, there is a need for simplicity and to focus on the ‘mission critical’
measures. Figure summarises this idea.
Creating the logistics scorecard
As the old cliché reminds us: ‘What gets measured, gets managed.’ Hence it is important to
ensure that the logistics scorecard is designed to encourage the actions and behaviour that will
lead to the fulfilment of the ‘logistics vision’ that we earlier described. Indeed it can be argued
that if organisational change is necessary, the place to begin that change process is with a review
of the performance measures currently in use. Many companies seek to be responsive and market
facing and yet they still use performance metrics that relate to internal efficiencies. As a result
they are unlikely ever to change.