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Network Maintenance Tasks and Best Practices: CCNP TSHOOT: Maintaining and Troubleshooting IP Networks
Network Maintenance Tasks and Best Practices: CCNP TSHOOT: Maintaining and Troubleshooting IP Networks
Network Maintenance
Tasks and Best
Practices
Course v7 Chapter #
© 2007 – 2016, Cisco Systems, Inc. All rights reserved. Cisco Public 1
Chapter 3 Objectives
This chapter covers the following topics:
Structured network maintenance
Network maintenance processes and procedures
Network maintenance services and tools
Integrating troubleshooting into the network maintenance
process
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Structured
Network
Maintenance
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Structured Network Maintenance
Depending on the size and type of organization, some or all
of the following may be included in the maintenance tasks:
• Device Installation and Maintenance
• Failure Response
• Monitoring Network Performance
• Auditing Business Procedures
• Implementing Security Procedures and Security Auditing
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Structured Network Maintenance
The structured approach to network maintenance has some
clear benefits over the interrupt-driven approach
• Reduced Network Downtime
• Cost-effectiveness
• Better Alignment with Business Objectives
• Higher Network Security
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Network
Maintenance
Processes and
Procedures
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Network Maintenance Processes and
Procedures
Steps to establish procedures that fit an organization’s
needs
• Identify network maintenance tasks.
• Recognize and describe the advantages of scheduled maintenance.
• Evaluate the key decision factors that affect change control
procedures
• Describe the essential elements of network documentation and its
function.
• Plan for efficient disaster recovery.
• Describe the importance of network monitoring and performance
measurement as an integral element of a proactive network
maintenance strategy.
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Common Maintenance Tasks
Accommodating adds, moves, and changes
Installation and configuration of new devices
Replacement of failed devices
Backup of device configurations and software
Troubleshooting link and device failures
Software upgrading or patching
Network monitoring
Performance measurement and capacity planning
Writing and updating documentation
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Network Maintenance Planning
Scheduling maintenance
Formalizing change-control procedures
Establishing network documentation procedures
Establishing effective communication
Defining templates/procedures/conventions
Planning for disaster recovery
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Scheduling Maintenance Advantages
Network downtime is reduced.
Long-term maintenance tasks will not be neglected or
forgotten.
Predictable lead times for change requests.
Disruptive maintenance tasks can be scheduled during
assigned maintenance windows,reducing downtime during
production hours.
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Formalizing Change-Control Procedures
Which types of change require authorization and who is
responsible for authorizing them?
Which changes have to be done during a maintenance window
and which changes can be done immediately?
What kind of preparation needs to be done before executing a
change?
What kind of verification needs to be done to confirm that the
change was effective?
What other actions (such as updating documentation) need to be
taken after a successful change?
What actions should be taken when a change has unexpected
results or causes problems?
What conditions allow skipping some of the normal change
procedures and which elements of the procedures should still be
followed?
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Establishing Network Documentation
Procedures
Network drawings: Diagrams of the physical and logical
structure of the network
Connection documentation: Lists of all relevant physical
connections, such as patches, connections to service
providers, and power circuits
Equipment lists: Lists of all devices, part numbers, serial
numbers, installed software versions, software licenses (if
applicable), warranty/service information
IP address administration: Lists of the IP subnets scheme
and all IP addresses in use
Configurations: A set of all current device configurations or
even an archive that contains all previous configurations
Design documentation: A document describing the
motivation behind certain implementation choices
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Establishing Effective Communication
Who is making changes and when?
How does the change affect others?
What are the results of tests that were done, and what
conclusions can be drawn?
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Fundamental Tools and Applications
in a Network Maintenance Toolkit
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Network Time Services
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Logging Services
Logging messages can be sent to one or more of the
following:
• Console (default)
• Monitor (vty/AUX)
• Buffer (volatile memory)
• Syslog server
• Flash memory (nonvolatile memory)
• Simple Network Management Protocol (SNMP) network management
server (as an SNMP trap)
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Logging Services
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Logging severity levels
(0) Emergency
(1) Alert
(2) Critical
(3) Error !
(4) Warning logging buffered level
!
(5) Notification logging console level
(6) Informational !
logging xxx.xxx.xxx.xxx
(7) Debugging logging trap level
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Performing Backup and Restore
FTP Configuration Backup
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Performing Backup and Restore
Configure SSH and SCP Backup
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Performing Backup and Restore
Setting up an archive configuration
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Restore archived configuration
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Integrating
Troubleshooting
into the Network
Maintenance
Process
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Integrating Troubleshooting into the Network
Maintenance Process
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Network Documentation
Network documentation is expected to include the following
items:
• Network diagrams
• Labeling interfaces and cables
• Device interconnections specifications
• Hardware and software inventory
• Addressing scheme
• Device configurations
• Design documentation
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Baseline Documentation
Basic performance statistics: Interface load for critical network links,
CPU load, and memory usage of routers and switches are essential
statistics to gather. These values can be polled and collected on a
regular basis using SNMP and graphed for visual inspection.
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Communication
Communication is an essential part of the troubleshooting
process
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Change Control
Change control is one of the most fundamental processes in
network maintenance.
There is not anything different between making a change as
part of the maintenance process or as part of
troubleshooting.
Within change-control procedures, there is always an
aspect of balancing urgency, necessity, impact, and risk.
The troubleshooting process can benefit tremendously from
having well-defined and well-documented change
processes.
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Chapter 3 Summary
Structured network maintenance
Network maintenance processes and procedures
Network maintenance services and tools
Integrating troubleshooting into the network maintenance
process
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Chapter 3 Labs
Lab 3-1 Assembling Maintenance and Troubleshooting
Tools
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Acknowledgment
• Some of the texts and images are from Troubleshooting and Maintaining Cisco
IP Networks (TSHOOT) Foundation Learning Guide by Amir Ranjbar
(158720455X)
• Copyright © 2015 – 2016 Cisco Systems, Inc.
• Special Thanks to Bruno Silva
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