PROJECT

COMMUNICATIONS
MANAGEMENT
Project Communications Management includes
the processes required to ensure timely and
appropriate generation, collection, distribution,
storage, retrieval, and ultimate disposition of
project information.
Project Communications Management
Overview
Identify Stakeholders

Identify Stakeholders is the process of identifying

all people or organizations impacted by the
project, and documenting relevant information
regarding their interests, involvement, and impact
on project success.
Identify Stakeholders Data Flow Diagram
Example Power/Interest Grid with
Stakeholders
Sample Stakeholder Analysis Matrix
Plan Communications
Plan Communications is the process of
determining the project stakeholder information
needs and defining a communication approach.
Distribute Information
Distribute information is the process of making
relevant information available to project
stakeholders as planned. Effective information
distribution includes a number of techniques
including:
• Sender-receiver models. Feedback loops and
barriers to communication.
• Choice of media.
• Writing style.
• Meeting management techniques.
• Presentation techniques.
• Facilitation techniques. Building consensus
and overcoming obstacles.
Basic Communication Model
Distribute Information: Inputs, Tools &
Techniques, and Outputs
Manage Stakeholder Expectations

It is the process of communicating and working

with stakeholders to meet their needs and
addressing issues as they occur
Manage Stakeholder Expectations Data Flow
Diagram
Report Performance

It is the process of collecting and distributing

performance information, including status reports,
progress measurements, and forecasts.
Tabular Performance Report Sample