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Global support
Escalation methods ： 1)WeChat, 2)Tel, 3)E-mail, Priority decreases in turn.
Acceptance of problem areas ： Technical support of MA service.
Escalation content requirements ：
 If there is no special need, you need to use English when escalating problem.
 Need to provide the complete information as following ：
1. Service number, server SN
2. Your problem and requirement
3. Your Tel number
4. The on-site fault description, any other related information
5. Whether multi-service? Describe the previous on-site service process.
6. If do some operation before escalation, describe the operation process and
purpose.
Support time ： 7*24
Response time ： WeChat:30s/Tel connection rate:95%/E-mail:30 mins
 
GS WeChat ID ： 1)inspursupport, wxid_ppioeebkw82922
GS Tel Number ： 1-844-860-0011
GS E-mail Address ： serversupport@inspur.com