BUSINESS

PROCESS RE-
ENGINEERING
Steps involved in BPR

■ Define Objectives and Framework

■ Identify Customer Needs
■ Study the Existing Process
■ Formulate a Redesign Business Plan
■ Implement the Redesign
Define Objectives and
Framework
■ defined in the quantitative and qualitative terms
■ are the end results that the management desires after the
reengineering
■ the need for change should be well communicated to the employees
because, the success of BPR depends on the readiness of the
employees to accept the change.
Identify Customer Needs

■ the needs of the customers must be taken into prior consideration.

■ it clearly provides the added value to the customer
– Type of Customer and customer groups.
– Customer’s expected utilities in product and services
– Customer requirements, buying habits and consuming
tendencies.
– Customer problems and expectations about the product or
service.
Study the Existing Process

■ Before deciding on the changes to be made in the existing business

process, one must analyze it carefully
■ the new process can be well designed by studying the right and
wrongs of the existing business plan.
Formulate a Redesign
Business Plan
■ the required changes are written down on a piece of paper and is
converted into an ideal re-design process.
■ the best among all the alternatives is selected.
Implement the Redesign

■ the changes are implemented into the redesign plan to achieve the
dramatic improvements.
■ It is the responsibility of both the management and the designer to
operationalise the new process and gain the support of all.
Role of IT in BPR

■ Some of the companies even went ahead and developed distributed

systems and databases using data and voice communication systems.
■ the turnaround time can be reduced using information technology.
■ The output of process reengineering assignment becomes input to the
IT implementation team.
Advantages of IT in BPR

■ Information Technology can be used to reduce the turnaround time, which was
taking long time using manual approaches
■ Less chance for fraud
■ Less chance for corruption
■ More accuracy and precision assured, if the IT systems are implemented properly
■ More quantity of work (reports) in less time
■ Good quality of work results, services or products
■ Quick communication in the team
■ Faster communication with customer and other stakeholders
■ Efficient progress tracking with IT tools