QM - Quality Management Training Template All

Quality Management
Basics
Basics: Business Scenario
© IMC Consulting Alliance 2005

Contribution of Quality Management

QM with the SAP System

DIN EN ISO 9001: 2000 Quality Elements and SAP

Functions in the QM Component

Quality Planning: Activities

You use quality planning for the following:
General master data (for example, material master, batch

data, vendor master records)
QM specific master data (for example, master inspection

characteristics, inspection methods, sampling procedures)
Inspection planning functions (for example, inspection

plan, material specification)

Quality Inspection: Activities

Quality inspection covers the following functions:
Inspection lot processing (from creation to completion)
Results recording
Defects recording
Sample management
Interfaces to subsystems (such as QM-IDI- allows the transfer

of measurement data, using a keyboard wedge)

Quality Certificates: Activities

Quality Certificates
The quality certificates function allows you to create certificates to

confirm the quality of a product. You can send quality certificates over
the Internet.
You can create the following certificates:
Certificate of conformity
Works test certificate
Certificate of analysis
etc.

Quality Notification: Activities

Examples of quality notifications :
Complaint against a vendor
Customer complaint
Internal problem notification
Notification concerning problems in production

Quality Control: Activities

Quality control covers the following functions:
Dynamic modification of the inspection scope
Statistical process control (SPC; control charts, results history)
Quality scores (cp value, cpk value)
Vendor evaluation
Quality-related costs
Evaluations

Test Equipment Management: Activities

The test equipment management function covers:
Creation and management of test equipment master data
Calibration planning functions (for example, definition of calibration

cycles)
Calibration inspection functions (for example, inspection

specifications)
Calibration inspection processing
Test equipment tracking
Test equipment management uses functions from the Plant Maintenance (PM)
component.

QM in the Logistics Supply Chain

The individual QM functions are active throughout a company's
logistics supply chain
Processing inspections: For example, at goods receipt, during

production, and at goods issue
Calibrating test equipment throughout the entire logistics supply
chain
Processing physical samples in the process industry
Recording and processing problems in the logistics supply chain
using of quality notifications
Creating certificates to verify product quality from procurement to
the sales and distribution
Recording quality-related costs in procurement, production, and
sales and distribution using QM orders
Statistical process control with the help of control charts and the
results history
Analyzing and evaluating quality data.

Uses and Benefits of QM Components

• Exercise 1

Quality Management
QM in the Logistic Supply Chain

QM in Company Process
QM in Company Process

QM in Sales & Distribution (Sales Order)

QM in Production (Materials Planning)

QM in Procurement

QM in Storage Process (1)

QM in Storage Process (2)

QM in Shipping

QM in Service

Event-Controlled Processes

• Exercise 2

QM in Procurement
QM in Procurement

Procurement Chain

Vendor Request for Quotation (RFQ)

Quality Criteria for Vendor Selection

Purchase Order

Source Inspection

Processing Inspection at Good Receipt

Quality Certificates at Good Receipt

Electronic Transmission of Certificate

Handling Unit Management

Quality Inspections Using Handling Units

• Exercise 3

QM in Production/Process Industry
QM in Production/Process Industry

Production Chain

Order Release

Inspection during Production

Creating a Notification for Order Confirmation

Inspection for External Processing

Combination of Partial Lots into Batches

Inspection for Repetitive Manufacturing

Good Movements

Early Inspection at Good Receipt from Production

Exercise 4-59
• Exercise 4

QM in Sales Distribution/Sales Service

QM in Sales Distribution/Service

Sales Chain

Delivery Inspection

Delivery

Service

Repairs Processing Using Quality Notifications

Repairs Processing Using Quality Notifications

Repairs Processing Using Inspection Lot

• Exercise 5

Quality Management
Function in Detail
Function in Detail
Function in the QM Component
Function in QM Component

Quality Planning Functions

General Master Data: Overview

QM-Relevant Information Record

Quality Documents for Supply Relationships

Quality Documents for Supply Relationships
These documents are used for procurement operations this means

for requests and orders:
• Quality assurance agreements (Document type Q01):
• Procurement quality info record (reference to material, (revision level),
vendor, plant)
• Technical delivery terms (document type Q02):
• Additional data in the material master
• Documents for the vendor master record
These documents are relevant for QM in sales:

• Quality assurance agreements (Document type Q03):
• Quality info record SD (reference to sales organization and customer)
• Quality specification (Document type Q04):
• Assigned to the material in the quality info record SD (reference to customer,
sales organization, material).

Material Specifications

Material Specification with Batch Valuation

Inspection Planning

Task List Types

Inspection Plan Structure

Basic Data for Inspection Planning

Sample Determination (Basic Data)

Sample Determination Procedure

Catalogs

Test Equipment (PRT)

Master Inspection Characteristic, Inspection Method, Reference
Operation Set

Work Center

Basic Data in the Inspection Plan

Approval Procedure

• Exercise 6

Function in Detail
Quality Inspection Functions
Quality Inspection Functions

Inspection Lot Processing

Inspection Lot Creation

Inspection Lot Origin and Inspection Type

Sequence of Inspection Lot Processing

Inspection Lot Creation

Inspection Specifications from Batch Determination

Inspection

Results Recording, Defects Recording

Results Recording: Work list

Results Recording for Master Inspection Characteristic

Recording Steps

Inspection Lot Completion

Inspection Lot Completion
• Once the inspection results have been recorded, the inspection lot is
completed with the usage decision. The usage decision specifies whether
the lot is accepted or rejected. The system can automatically make inventory
postings on the basis of the usage decision (for example, posting from
inspection stock to unrestricted-use stock), provided that the relevant
settings have been made.
• The system can also calculate quality scores for the material, or the
combinations material-vendor-manufacturer or material-customer. There are
various procedures available for this calculation.
• The quality level is updated based on the inspection results. The system
uses this quality level to determine the inspection stage for the next
inspection of the material or of the combinations material-vendor-
manufacturer or material-customer. The time of dynamic modification that
you have defined (dynamic modification at lot creation or at usage decision)
determines when the quality level is to be updated.
• If required, you can define follow-up actions that can be triggered
automatically, once the usage decision is made (for example, sending a
complaint mail to a vendor).

Digital Signature

Sample Management

Sample Management
• You plan and process physical samples using the functions for sample management. The
physical-sample records are either created automatically at inspection lot creation or manually.
The inspection is similar to the inspection process for inspection points, you record inspection
results for the characteristics in the inspection operations that have been assigned.
• Physical-Sample Drawing: Taking of a physical sample according to a predefined procedure.

The physical-sample drawing can be subject to a separate confirmation process using a status
scheme. The physical samples must then be released before results can be recorded.
• Sample-Drawing Procedure: Master data record that is defined in the task list header and
controls the drawing and formation of physical samples. The sample-drawing procedure contains
one or more sample-drawing items. These items specify the details for drawing the physical
samples. You use the sample-drawing item to define whether you want to work with primary
samples only (single-stage physical-sample drawing) or also with pooled and reserve samples.
You also define the number of physical samples and the physical sample container in the sample-
drawing item.
• Sample-Drawing Instruction: Contains all of the required information for drawing one or more
physical samples from the population to be inspected.
• Physical Sample: Subpopulation that is taken from a population and that reflects the quality of
this population. The population can be an inspection lot. The name physical sample (unlike the
name sample) is mainly used to describe formless (amorphous) subpopulations (for example, of
bulk products or continuous products). These subpopulations are taken from a population, based
on a sample-drawing procedure. The number of physical samples can either be fixed or
determined on the basis of a sampling scheme.

Physical Sample Category

Planning the Physical Samples

Inspection Process Using Planned Physical Sample

Inspection Process Using Unplanned Physical Sample

• Exercise 7

Function in Detail
Quality Certificate Function
Quality Certificate Functions

Quality Certificates

Certificate Planning

Certificate Processing

Example of Certificate

Processing Quality Certificates at Good Receipt

Quality Certificate for Delivery to Internet

Certificate Transfer

• Exercise 8

Function in Detail
Quality Notifications on the Logistic
Supply Chain
Quality Notifications on the Logistics Supply Chain

Quality Notification Structure

Action Box

Notification Processing (Sequence)

General Work lists

Quality Notifications on the Internet

• Exercise 9

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Quality Management

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

General master data (for example, material master, batch

QM specific master data (for example, master inspection

Inspection planning functions (for example, inspection

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

Inspection lot processing (from creation to completion)

Interfaces to subsystems (such as QM-IDI- allows the transfer

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

The quality certificates function allows you to create certificates to

You can create the following certificates:

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

Complaint against a vendor

Internal problem notification

Notification concerning problems in production

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

Dynamic modification of the inspection scope

Statistical process control (SPC; control charts, results history)

Quality scores (cp value, cpk value)

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

Creation and management of test equipment master data

Calibration planning functions (for example, definition of calibration

Calibration inspection functions (for example, inspection

Calibration inspection processing

Test equipment tracking

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

Processing inspections: For example, at goods receipt, during

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

QM in the Logistic Supply Chain

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005

© IMC Consulting Alliance 2005