Challenges and Problems

Encountered
• Being a government office, some problems included being acquainted and
sending documents around City Hall, which may be difficult for some of us who
do not visit City Hall often.
• Safety may have been concern since encountering alleged criminals on a daily
basis is part of the job and the process, but moving forward, there were no
constant threats to our safety and all issues regarding them were swiftly
resolved.
• It was a problem to be expected to come at some points during the day. Time
management was a recurring issue during our time in the office since the staff
and administration expected punctuality from everyone, and it may have been
difficult to balance their expectations and our own schedules in school and
personal lives.
• Though most tasks came at points where staff handed us their extra
work so they can focus on their major tasks, simultaneous distribution
of duties has been a minor problem since multitasking is a bit of an
acquired skill.
• There were moments of getting too close or emotional towards a
certain case because of the gravity of some of the cases.
• There were existing minor disagreements with some of the staff
members, but those were quickly resolved.
Interventions to Address the
Challenges
When faced with some of the challenges in the office work, solutions were
proposed and acted on.
1. Getting used to the new environment meant that we had to be aware of every
part of every relevant office in City Hall. That meant asking around and
exploring the environment on our free time.
2. When we realized that our safety was a priority, not only on the side of the staff
members, but also on the OJT interns, safety did not become much of an issue.
3. Proper time management became much more of an acquired skill as months
went by where we felt that most of our free time should be spent in the office
and proper initiative should be developed.
4. Though learning to multitask was a challenge at first, having to get used to do it
everyday meant that the skill was attained in response to our daily attendance.