Professional Documents
Culture Documents
Volunteers
(“Walk softly and carry a big
Carrot”)
develop contracts
Set the craft to work
Be direct
Make it clear
Give them the reasons for their action
Explain the values and consequences
“Lady Bug Lady Bug, fly away home.
Your house is on fire
and your children will burn.”
It’s decisive
It’s clear
It’s fulfilling basic needs
It’s not leadership
It’s motivational
Monitoring
People respect what you inspect
Redundant contacts will find success