Direction for
Communication
Flow
Downward Communication
Flow
From supervisor to employee, from policy
makers to operating personnel, or from
top to bottom on the organization chart.
Effective downward communication is
crucial to an organization's success.
Advantages Disadvantages
Organizational discipline Slow feedback
Efficiency Interpretative problems
Effective communication of Distortion of information
goals Lack of explanation
Ease of delegation
Upward Communication Flow
The communication where information or
messages flows from the down or bottom
of the organizational structure form the
top of the organizational structure.
Advantages Disadvantages
Development of plan Indiscipline
Providing suggestions and opinions Bypassing
Good labor-management relationship Risk of distortion of messages
Creating favorable environment Delay
Developing creative and innovative
ideas
Changes of information.
Horizontal or Lateral
Communication
the exchange or sharing of information, ideas between
people within a community, peer groups, departments or
units of an organization who are at the same hierarchical
level as each other for the purpose of coordinating
activities, fulfilling a common purpose or goal.
Advantages Disadvantages
Reducing Misunderstanding Rivaling attitude
Strengthening group efforts Interdepartmental conflict
Performing inter departmental Discouraging attitude of top
communication management
Distortion free communication Ignoring vertical communication