New!

Customer Focused Supply

Chain Management
June 2010
Customer-Focused Supply Chain Management

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shipping!
Customer-Focused Supply Chain Management
• The Customer-Focused Supply Chain Management (CFSCM)
Course is designed to:
• Provide foundational information about supply chain
management to staff who support supply chain, but are not
supply chain management professionals.
• Generate interest in supply chain management and APICS
products and services from a broader range of professionals
within corporate organizations.
• Provide APICS partners with wedge product for selling their
services to corporations.
Customer-Focused Supply Chain Management
• As a result of this course, participants will:
• Learn the basic terminology used in • SCM and be able to
more effectively communicate with SCM teams.
• Understand the basic elements of • SCM and how
improvements in processes and communication can lead
to increased overall customer satisfaction and profitability.
• Be more fully integrated as a • part of the team supporting
the increasingly important SCM function.
Customer-Focused Supply Chain Management
• The CFSCM course is available exclusively to APICS Channel
partners and is:
• Short in duration, one-day course (seven hours)
• Affordable, with materials pricing structure for APICS Channel Partners at
• Instructor Kit, $200
• Participant Guide, $94
• Partners set local consumer pricing
• Easy for APICS instructors to prepare to teach, especially APICS CSCP
instructors
Customer-Focused Supply Chain Management
• While this course can be taught to entry-level supply chain
professionals. . .
• The real value of this course it that it expands APICS’ reach into the
corporation:
• Executives
• IT
• Finance
• Sales and Marketing
• Customer Service
• Legal
• Purchasing
Part 1: Objective and Topics

For all participants to understand:

That SCM is increasingly big, complex, varied,
dynamic, and important and that when properly
structured and managed it yields significant benefits for
the customer and the company.

Part 1: Defining customer-focused supply chain management

• Basics of customer-focused SCM
• The customer and SCM
• Performance measures for SCM
• Benefits and financial impact of SCM
Part 2: Objective and Topics

For all participants to understand:

The key elements in customer-focused SCM that
need to be understood by all and managed for
success!

Part 2: Key Elements in customer-focused SCM

• Globalization and SCM
• Outsourcing and SCM
• Risk management, security and compliance
• Collaboration
• Information technology
• Lean/six sigma/agile/TOC
• Service/product design
• Sustainability
Part 3: Objective and Topics

For all participants to understand:

SCM processes that are standard activities and that
require cross-functional and inter-enterprise support
and involvement to achieve SCM benefits.

Part 3: Key Processes supporting customer-focused SCM

• Overview
• Operational planning and control
• Supply management
• Distribution management
• Key success factors
Customer-Focused Supply Chain Management
APICS Corporate will build awareness of the program
through:
• online advertising (new audience targets)
• e-newsletter inclusion
• e-mails and articles
• article placement in the media
• corporate marketing
• association outreach
Customer-Focused Supply Chain Management
Channel Partner Marketing Tool Kits

Link: apics.org/teachcfscm
Customer-Focused Supply Chain Management
Web ads, editable flyers, magazine ads and email template
Customer-Focused Supply Chain Management
C-BOX

Link: http://cbox.apics.org/Education/Pages/Marketing.aspx
Customer-Focused Supply Chain Management
• For more information go to:
http://www.apics.org/education/CFSCM.htm
• Instructor Site:
http://www.apics.org/membership/volunteers/teachcfscm.htm
• Marketing Toolkit:
http://www.apics.org/Membership/Volunteers/CFSCMChapterMarketing
Toolkit.htm