Function :

• Top up services.
 Improvement :
a) Use security
keyboard.
Improvement :
b) Ask for two-factor
authentication.
Improvement :
c) Biometric
identification or facial
recognition.
Improvement :
d) Pop out promotion.
Function 3

Make
e-Fixed Deposit
[eFD]
Step 1 - the user need to login to the Maybank homepage via
Maybank2u.com.

Step 2 - click “Accounts & Banking”.

Step 3 - select the “Fixed Deposits & Mudarabah IA” option &
then select “Make A
Placement”
Step 4 - select “Product Type” which is either “Islamic
FD” or “Maybank Conventional FD”

Step 5 - choose whether you want “individual” or

 Step 6 - select a term
for eFD and fill up
principal amount and
select profit/ interest
payment detail and
then click “continue”.

Step 7 - choose
the term you want
can click the
“continue”.
 Step 8 - checking
your detail which
you fill up and
then click
“Confirm” to
proceed.

Step 9 - ensure to
check the all
details and print
the confirmation
by clicking “PRINT
CINFIRMATION”.
Improvement 3a
Online update personal information
• Personal information is the important part for all the bank
• Eg. address, email, contact numbers
• Online self-update information  avoid missing important
notice
• Most of the people will not go out of one’s way to the bank for
only update their personal information, they will wait until the
time they want to save money or withdraw money.
Sometime may forget it to update their information also.
• Save transport fee and waiting time at bank
• Security
Improvement 3b
Multi-language
• Do not have a high qualifications education
• Most of the system can turn from English version to Malay
version
• Improve from multi-language for different kind of races
• Public will feel more secure and satisfy from this system
because they can fully understand the information and avoid
from cheating case.
Function 4
Bill Payment
• Allow the bank customer to settle their bills through internet.

• Suitable for Maybank savings/current account holders and

Maybank credit card cardholders.

• Can pay utilities fees, telephone and internet charges, income

tax payment, credit card expenses and so on.

• Convenience

• Time saving
Step 1: Go to Maybank2u and login your account.

Step 2 : Press “ Account & Banking ” and select “ Bill

Payment ”.

Step 3 : Click “ Make a one-off payment ”.

Step 4 : Select the payee.

Step 5 : Key in the payment amount and bill account

number.

Step 6 : Request TAC number and key in.

Step 7 : Check the payment successful or not.

 Users are allowed to print out the payment receipt.

Improvement 4a
Maybank Mobile Wallet
• An mobile app.

• Allow the users to make payment by their mobile phone.

• Users can top up the mobile wallet through their online

banking account.

( Maybank, Public Bank, CIMB Bank, Hong Leong Bank and etc )
• Convenience

• Useful
• More secure
4 steps to use the mobile wallet to
make payment

Step 1 : Go into the mobile wallet app.

Step 2 : Let the cashier scan the QR code or barcode.

Step 3 : Key in 6-digit passcode.

Step 4 : Press “ Make Payment ” button.

COMPLETED✔
Improvement 4b
Online Activate
• Allow the users to activate their bank account by themselves.
• Convenience

• Time saving

How to use the online activate?

• Users need to key in their username and press “ Reactivate ”.

• Receive email and 6-digit number.

• Key in the 6-digit number and click comfirm.