LISTENING SKILLS

SUBMITTEDBY- SURANJANA DAS

ROLL NO.- 1950128
MBA (2ND SEMESTER)
 What is listening?

Listening is the ability to accurately receive and interpret messages in

the communication process.Listening is key to all effective
communication. Without the ability to listen effectively, messages are
easily misunderstood.
Many successful leaders and entrepreneurs credit their success to
effective listening skills. Richard Branson frequently quotes listening as
one of the main factors behind the success of Virgin.
 Possible outcomes of poor listening
skills

• Y O U C OU L D M I S S I M P O RTA N T I N F O RM AT I O N T H AT W I L L
H AV E N E G AT I V E LY A F F E C T S T HE O UT CO M E S O F T H E W O RK
YOU DO

• YOU C OU L D A L S O M I S U N DE RS TAN D T HE PA RT I CU L AR
R E G A R D I N G TA S K Y O U A R E AS S I G N E D AT Y O UR J O B .
 Stages of the listening process

Hearing
Focusing on the message
Comprehending and interpretation
Analysing and evaluating
Responding
Remembering
 Why to be a good listener?

To be recognised and remembered

To feel valued
To feel appreciated
To feel respected
To feel understood
To feel comfortable about need or want
 Importance of listening skills in business

Listening skills are cultivated

Business thrives on listening
Listening contributes to knowledge upgradation
Listening organisation listen to customers compliants
 How to be an effective listener?

What you think about listening?

 Understand the complexity of listening
Prepare to listen
Adjust to the situation
Focus on ideas or key points
Capitalise on the speed differential
Organise material for learning
What do you feel about listening?

I want to listen
Delay judgement
Admit your biases
Don’t tune out ‘dry’subject
Accept responsibility for understanding
Encourage others to talk
 What you can do about listening?

Establish eye contact with the speaker

Take notes effectively
 Be a physically involved listener
Avoid negative mannerisms
Exercise your listening muscles
THANK YOU