Scribd Logo
Upload

Welcome to Scribd!

  • Marketing Reaserch - Case Study On Customer Satisfaction in Banking Sector - COORDINATION SCHEMA

    Uploaded by

    Ferdous Al Kowser
    9 views1 page
    The document outlines parameters for coordinating a banking schema, including complex variables like offerings and service quality, and simple variables such as customer satisfaction factors, specific offering details, and environmental considerations. Offerings include deposit schemes, interest rates, investment profits, and facility options like cards and online access. Service quality focuses on official behavior, time per client, and complaint handling. Environmental factors cover office seating, air conditioning, cleanliness, security, and kid-friendly spaces.

    Original Description:

    Original Title

    Marketing Reaserch- Case Study on Customer Satisfaction in Banking Sector- COORDINATION SCHEMA.pptx

    Copyright

    © © All Rights Reserved

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document outlines parameters for coordinating a banking schema, including complex variables like offerings and service quality, and simple variables such as customer satisfaction factors, specific offering details, and environmental considerations. Offerings include deposit schemes, interest rates, investment profits, and facility options like cards and online access. Service quality focuses on official behavior, time per client, and complaint handling. Environmental factors cover office seating, air conditioning, cleanliness, security, and kid-friendly spaces.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    9 views1 page

    Marketing Reaserch - Case Study On Customer Satisfaction in Banking Sector - COORDINATION SCHEMA

    Uploaded by

    Ferdous Al Kowser
    The document outlines parameters for coordinating a banking schema, including complex variables like offerings and service quality, and simple variables such as customer satisfaction factors, specific offering details, and environmental considerations. Offerings include deposit schemes, interest rates, investment profits, and facility options like cards and online access. Service quality focuses on official behavior, time per client, and complaint handling. Environmental factors cover office seating, air conditioning, cleanliness, security, and kid-friendly spaces.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    COORDINATION SCHEMA

    Parameters Complex Variables Simple Variables


    1. Deposit & Scheme Offer
    2. Interest Rate
    Offerings
    3. Investment Profit Rate

    4. Card Facility

    5. Online Facility

    1. Whether the officials provide required


    Customer Satisfaction service with smile and cordial behavior.
    in Banking Sector
    Service Quality 2. Time Allocated for each client

    3. Customer’s Complaint Handling

    1. Sitting Arrangements

    2. Air Conditioned or not.

    3. Cleanliness of the Office


    Environment
    4. Security support

    5. Kids Zone

    You might also like