INFORMATIONAL
 Sometimes oral
 Usually quite short
 Subject matter maybe a routine
occurrence
 Present factual information
without analysis
 Sometimes special preprinted
forms are provided
 May be in letter or memo form
 No conclusion or
recommendation given
ANALYTICAL
 Mostly written
 Vary in length, can range
between one page and a book
 Usually written on a particular
issue of problem
 Combine factual information
with and evaluation
 Usually in a fixed format
 Maybe in letter or memo format
 Recommendations are given for
making important decisions