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UCCE vs PCCE vs UCCX

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Cisco on-premise platforms

Cisco Contact center has 3 on-premise platforms to run their operations basis the headcount

UCCX PCCE UCCE

Let’s understand the difference between the two basis the parameters
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Size of business

UCCE

PCCE applicable for enterprises

with more than 2000
UCCX applicable for agents
enterprises with a
applicable for
small businesses headcount of 500 to
with agent count 2000
of 400 to 500 or
else
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Upgrading platform

PCCE can be upgraded to UCCE anytime

in future but it is not possible to switch from
UCCE to PCCE. Even getting from UCCX
to UCCE platform is a daunting task.
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Flexibility

UCCE is the most flexible platform that can

route calls to agents working on different
platforms and offers transit option with new
Cisco Agent Desktop for agents
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Multiple Businesses on One Platform

To run more than one business from a

single contact center you need to have
UCCE. It allows you to run multi-tenant
operation without creating confusion of
crossover data or call
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