Objectives: At the end of this session, participants will be able to: 1. Know the meaning of empathy; 2. Discuss the importance of empathy in building good relationships; and better workplace 3. To practice thinking about how other people might be thinking or feeling. Empathy Vs Sympathy Empathy is the ability to experience and relate to the thoughts, emotions or experience of others. Empathy is more than simple sympathy, which is being able to understand and support others with compassion or sensitivity. Simply put, empathy is the ability to step into someone else’s shoes, be aware of their feelings and understand their needs. What could possibly happen if we do not have Empathy? In our society? In our family? In our workplace? Are You an Empathetic Person? Importance of Empathy in the Workplace Importance of Empathy in the Workplace In the workplace, empathy can show a deep respect for co-workers and show that you care, as opposed to just going by rules and regulations.
An empathic leadership style can make everyone feel
like a team and increase productivity, morale and loyalty. Questions about Empathy at Work Why does it matter for us to understand the needs of others? By understanding others we develop closer relationships.
When this happens through empathy, trust is built in
the team. When trust is built, good things begin to happen. Questions about Empathy at Work What traits/behaviors distinguish someone as empathetic? Empathy requires three things: active listening, openness and understanding. Empathetic people listen attentively to what you’re telling them, putting their complete focus on the person in front of them and not getting easily distracted. Empathetic leaders realize that the bottom line of any business is only reached through and with people. Therefore, they have an attitude of openness towards and understanding of the feelings and emotions of their team members. Questions about Empathy at Work What role does empathy play in the workplace? Why does it matter? When we understand our team, we have a better idea of the challenges ahead of us.
Empathy allows us to feel safe with our failures because we
won’t simply be blamed for them. It encourages leaders to understand the root cause behind poor performance. Being empathetic allows leaders to help struggling employees improve and excel. Theodore Roosevelt Key Message By looking at the situation from another person’s view, misunderstandings or disagreements can be lessened. Doing so would not only help us become more sensitive to what other person might be feeling, but it also helps us control our negative reactions towards others. When we are sensitive to other people’s feelings, we will have a better way of responding and we will have good relationships with others. John 15:12 NIV My command is this: Love each other as I have loved you. Romans 12:15-16 NIV 15Rejoice with those who rejoice; mourn with those who mourn. 16Live in harmony with one another. Do not be proud, but be willing to associate with people of low position. Do not be conceited.