MIS

Management=
Management covers the planning, control, and administration of the
operations of a concern. The top management handles planning; the middle
management concentrates on controlling; and the lower management is
concerned with actual administration.

Information=
Information, in MIS, means the processed data that helps the management in
planning, controlling and operations. Data means all the facts arising out of
the operations of the concern. Data is processed i.e. recorded, summarized,
compared and finally presented to the management in the form of MIS report.

System=
Data is processed into information with the help of a system. A system is made
up of inputs, processing, output and feedback or control.
Thus MIS means a system for processing data in order to give proper
information to the management for performing its functions.
 MIS information need &Objectives
Capturing Data:
Processing Data:
Information Storage:
Information Retrieval: 
The system should be able to retrieve this
information from the storage as and when
required by various users.
Information Propagation:
 Characteristics of MIS

•It should be based on a long-term planning.

•It should provide a holistic view of the dynamics

and the structure of the organization.

•It should work as a complete and comprehensive

system covering all interconnecting sub-systems
within the organization.
•It should create linkage between all sub-systems
within the organization, so that the decision makers can
take the right decision based on an integrated view.

•It should allow easy flow of information through

various sub-systems, thus avoiding redundancy and
duplicity of data. It should simplify the operations with
as much practicability as possible.

•Although the MIS is an integrated, complete system, it

should be made in such a flexible way that it could be
easily split into smaller sub-systems as and when
required.
Nature and Scope of MIS
 MIS As BIS

The term 'Business Intelligence' has evolved from

the decision support systems and gained strength
with the technology and applications like data
warehouses, Executive Information Systems and
Online Analytical Processing (OLAP).

Business Intelligence System is basically a system

used for finding patterns from existing data from
operations.
 Characteristics of BIS

It is created by procuring data and information for use in decision-making.

It is a combination of skills, processes, technologies, applications and practices.

It contains background data along with the reporting tools.

It is an extension of Executive Support System or Executive Information System.

It collects, integrates, stores, analyzes, and provides access to business
information

It is an environment in which business users get reliable, secure, consistent,

comprehensible, easily manipulated and timely information.

It provides business insights that lead to better, faster, more relevant decisions.
 Benefits of BIS

•Improved Management Processes.

•Planning, controlling, measuring and/or applying
changes that results in increased revenues and
reduced costs.
•Improved business operations.
•Fraud detection, order processing, purchasing
that results in increased revenues and reduced
costs.
•Intelligent prediction of future.
 Approaches of BIS

•Improving reporting and analytical capabilities

•Enterprise Reporting
•On-line Analytical Processing (OLAP) Analysis
•Advanced and Predictive Analysis
•Automated generation of reports with user
subscriptions and "alerts" to problems and/or
opportunities.
 Capabilities of BIS

•Data Storage and Management:

•Data ware house
•Ad hoc analysis
•Data quality
•Data mining

•Information Delivery
•Dashboard
•Collaboration /search
•Managed reporting
•Visualization
•Scorecard

•Query, Reporting and Analysis

•Ad hoc Analysis
•Production reporting
•OLAP analysis
 MIS - Supply Chain Management

In a traditional manufacturing environment, supply

chain management meant managing movement
and storage of raw materials, work-in-progress
inventory, and finished goods from point of origin
to point of consumption.

It involves managing the network of interconnected

smaller business units, networks of channels that
take part in producing a merchandise of a service
package required by the end users or customers.
• A supply chain is the system of organizations,
people, activities, information and resources
involved in moving a product or service from
supplier to customer. Supply chain activities
transform raw materials and components into
a finished product that is delivered to the end
customer.
 SCM definition

Design, planning, execution, control, and

monitoring of supply chain activities with the
objective of creating net value, building a
competitive infrastructure, leveraging worldwide
logistics, synchronizing supply with demand and
measuring performance globally.
 SCM consists of:

1. OPERATIONS MANAGEMENT
2. LOGISTICS
3. PROCUREMENT
4. INFORMATION TECHNOLOGY
5. INTEGRATED BUSINESS OPERATIONS
• Procurement “is the process of getting the goods
and/or services your company needs to fulfill its
business model.
• Some of the tasks involved in procurement include
developing standards of quality, financing purchases,
negotiating price, buying goods, inventory control,
and disposal of waste products like the packaging.
 Objectives of SCM

•To decrease inventory cost by more accurately

predicting demand and scheduling production to
match it.
•To reduce overall production cost by
streamlining production and by improving
information flow.
•To improve customer satisfaction.
Features of SCM
SCM Processes
•Customer Relationship Management
•Customer Service Management
•Demand Management
•Customer Order Fulfillment
•Manufacturing Flow Management
•Procurement Management
•Product Development and Commercialization
•Returns Management
 Advantages of SCM

•To the suppliers:

•Help in giving clear-cut instruction
•Online data transfer reduce paper work
•Inventory Economy:
•Low cost of handling inventory
•Achieve excellent logistical performance such as just in time
•Distribution Point:
•Satisfied distributor and whole seller ensure that the right
products reach the right place at right time
•Clear business processes subject to fewer errors
•Easy accounting of stock and cost of stock
• Financial management:
– Low cost
– Realistic analysis
• Operational performance:
– It involves delivery speed and consistency.
• External customer:
– Conformance of product and services to their requirements
– Competitive prices
– Quality and reliability
– Delivery
– After sales services
• To employees and internal customers:
– Teamwork and cooperation
– Efficient structure and system
– Quality work
– Delivery
 CRM

• CRM is an enterprise application module that

manages a company's interactions with
current and future customers by organizing
and coordinating, sales and marketing, and
providing better customer services along with
technical support.
 Why CRM
• To keep track of all present and future customers.
• To identify and target the best customers.
• To let the customers know about the existing as well
as the new products and services.
• To provide real-time and personalized services based
on the needs and habits of the existing customers.
• To provide superior service and consistent customer
experience.
• To implement a feedback system
 Advantages of CRM

• Provides better customer service and

increases customer revenues.
• Discovers new customers.
• Helps sales staff to close deals faster.
• Makes call centers more efficient.
• Simplifies marketing and sales processes.
 Disadvantages of CRM

• Some times record loss is a major problem.

• Overhead costs.
• Giving training to employees is an issue in
small organizations.
 DSS
• Decision support systems (DSS) are interactive
software-based systems intended to help managers
in decision-making by accessing large volumes of
information generated from various related
information systems involved in organizational
business processes, such as office automation
system, transaction processing system, etc.
 Attributes of a DSS

• Adaptability and flexibility

• Ease of use
• Efficiency and effectiveness
• Complete control by decision-makers
• Ease of development
• Support for modeling and analysis
• Support for data access
• Standalone, integrated, and Web-based
 Characteristics of a DSS

• Support for decision-makers in semi-structured

and unstructured problems.
• Support for managers at various managerial
levels, ranging from top executive to line
managers.
• Support for intelligence, design, choice, and
implementation.
• Support for variety of decision processes and
styles.
 Benefits of DSS

• Improves efficiency and speed of decision-

making activities.
• Increases the control, competitiveness and
capability of futuristic decision-making of the
organization.
• Facilitates interpersonal communication.
• Encourages learning or training.
• Helps automate managerial processes.
 Components of a DSS

• Database Management System (DBMS): To

solve a problem the necessary data may come
from internal or external database.
• TPS and MIS.
• External data come from a variety of sources
such as newspapers, online data services,
databases (financial, marketing, human
resources).
• Model Management System: It stores and
accesses models that managers use to make
decisions. Such models are used for designing
manufacturing facility, analyzing the financial
health of an organization, forecasting demand
of a product or service, etc.
• Support Tools: Support tools like online help;
pulls down menus, user interfaces, graphical
analysis, error correction mechanism,
facilitates the user interactions with the
system.
 Knowledge management system
• A knowledge management system comprises a
range of practices used in an organization to
identify, create, represent, distribute, and
enable adoption to insight and experience.
• Such insights and experience comprise
knowledge, either embodied in individual or
embedded in organizational processes and
practices.
 What is Knowledge?

• Personalized information
• State of knowing and understanding
• An object to be stored and manipulated
• A process of applying expertise
• A condition of access to information
• Potential to influence action
 Sources of Knowledge of an Organization

• Intranet
• Data warehouses and knowledge repositories
• Decision support tools
• Networks of knowledge workers
• Internal expertise
 Purpose of KMS

• Improved performance
• Competitive advantage
• Innovation
• Sharing of knowledge
• Integration
• Continuous improvement by:
– Starting new lines of business
– Solving problems faster
– Developing professional skills
– Recruit and retain talent
Ethical and social issues
 five main moral dimensions
• There are five main moral dimensions that tie together
ethical, social, and political issues in an information society.
These moral dimensions are:
• Information rights and obligations

Property rights and obligations

• Accountability and control

System quality

• Quality of life
Four key technology trends have heightened the ethical
stresses on existing social arrangements and laws.

• Computing power has doubled after every 18 months

- Allow organizations to use their core business processes.
• Advance in storage technology
• Advance in data analysis technique
- enable companies & government agencies use profiling to
determine detailed info about individual habits and task=
NORA
•  Advances in networking 
reduce the costs of moving and accessing data, permitting
privacy invasions on a vast scale.
• Information rights and obligation
What can they protect
What information rights do individual and
organization possesses with respect to them
selves?
• Property rights and obligation-
IPR- protects and guards peoples ideas.
Copyrights- literature, art works, music,
movies, novels, painting etc
Plagiarism-
• Patents
• Invention of new product ,process and new
solution
• Patent holder can sell his/her patents
• Basically for inventors
 Ethical Issues
• Privacy-swipe cards or security cards, web surfing
activities.
• Internet challenges to privacy- cookies
• Workplace monitoring-
• Types of workplace monitoring-
1. Use of video cameras,
2. Use of computer network logs,
3. Use of employee identity cards,
4. Scanning and storage of all outgoing and incoming emails
to and from employees.
Power over users-
Social issues
1. Workplace behavior and health
• Resistance and conformity
• Changing work practices
• Telecommuting
• E-waste
 ERP
• ERP is an integrated, real-time, cross-
functional enterprise application, an
enterprise-wide transaction framework that
supports all the internal business processes of
a company.
• It supports all core business processes such as
sales order processing, inventory management
and control, production and distribution
planning, and finance.
 Why ERP?

• ERP is very helpful in the following areas:

• Business integration and automated data update
• Linkage between all core business processes and easy
flow of integration
• Flexibility in business operations and more agility to the
company
• Better analysis and planning capabilities
• Critical decision-making
• Competitive advantage
• Use of latest technologies
Features of ERP
 Scope of ERP

• Finance: Financial accounting, Managerial accounting, treasury

management, asset management, budget control, costing, and
enterprise control.
• Logistics: Production planning, material management, plant
maintenance, project management, events management, etc.
• Human resource: Personnel management, training and
development, etc.
• Supply Chain: Inventory control, purchase and order control,
supplier scheduling, planning, etc.
• Work flow: Integrate the entire organization with the flexible
assignment of tasks and responsibility to locations, position, jobs,
etc
 Advantages of ERP

• Better customer satisfaction

• Increased flexibility, quality, and efficiency
• Improved information accuracy and decision making
capability
• Onetime shipment
• Improved resource utilization
• Improve supplier performance
• Reduced quality costs
• Quick decision-making
• Forecasting and optimization
• Better transparency
 Disadvantage of ERP

• Expense and time in implementation

• Difficulty in integration with other system
• Risk of implementation failure
• Difficulty in implementation change
• Risk in using one vendor