Human Resources

Chapter 7
Methods
Traditional methods
Simple ranking method
Paired comparison method
Forced distribution method
Graphic rating scale
Critical Incident
Contemporary Methods
Management by Objectives
Behaviourally anchored
Assessment Centres
360 Appraisal
Balanced Score card
Errors in performance
Halo error
Horns error
Distributional error
Contrast error
Career Progression

Why A Career Jungle Gym Is Better Than A Career Ladder

Case study 1
Design performance appraisal method for an organisation. It should include:
1. What is to be appraised
2. How it will be appraised
3. Periodicity of appraisal
4. What are the incentives and career progression schemes
This is a start up with 35 employees. The company is privately held. Following is the break-up of the
employees:
5. 2 Founder directors
6. 4 Designers: they design the service offering
7. 15 coders/programmers: They code based on designer inputs
8. 7 customer support staff; non technical, answering calls
9. 3 customer support; technical; supporting the phone based customer support
10. 4 Office staff for administrative work: low skills
Case Study 2
Design performance appraisal method for a luxury hotel. It should include:
1. What is to be appraised
2. How it will be appraised
3. Periodicity of appraisal
4. What are the incentives and career progression schemes
Design appraisal method for the following staff:
5. Security
6. Housekeeping
7. Front desk assistants
8. Servers
9. Manager
Case study 3
Design performance appraisal method for a luxury hotel. It should include:
1. What is to be appraised
2. How it will be appraised
3. Periodicity of appraisal
4. What are the incentives and career progression schemes
An auto ancillary company with 200 employees world wide. The breakup of employees is:
5. 5 divisional heads
6. 1 sales lead and 10 sales officers
7. 10 foreman and 110 semi skilled staff
8. 25 packing staff; low skills
9. 25 office administration ; clerical /office assistant
Case study 4
Design performance appraisal method for a luxury hotel. It should
include:
1. What is to be appraised
2. How it will be appraised
3. Periodicity of appraisal
4. What are the incentives and career progression schemes
ABC is a start up with 30 employees. It creates gaming software. ABC
currently has a flat structure with no significant job design. The team is 22
engineers, 5 customer support staff and 3 office assistants.