s

Our Proposed IT Strategy (2006 – 2011)

Developing Optimal IT Strategy Through Business Context,
Applications, Technology Infrastructure, Organisational
Capability and Governance

Stephen Law
Strategic Technology & E-Business Manager
Inland Revenue, New Zealand

Document: IT Strategy Plan – Recommendations

Version 1.01 DRAFT
12 June 2006

IR Confidential & Proprietary • Do Not Distribute

 IT Strategic Plan 2

IT Strategy Plan Approach has Four Phases CR FV GAP REC

B A T O G

Future
Vision

Development of a
Future Vision
Transformation
Plan
Gaps
Future
Current

3 4
1
Final Report, Stakeholder
Development of a Plan to Presentation, and
Snapshot of
the Current Close the Gap Communication
Reality

2006 Inland Revenue. All rights reserved. Confidential & Proprietary Document.
 IT Strategic Plan 3

An optimal IT strategy must comprehend the business CR FV GAP REC

context, applications, technology, organisational B A T O G

capability and governance.

Business
Context
The dynamics of the Revenue and Tax The realities associated with IR’s business
industry and their implication on its IT function
B

Governance Application
& Funding G A Portfolio
The decision-making IT The state of IR’s business
process and its impact on
IT’s ability to meet its
Strategy applications and their ability
to support today’s and
objectives tomorrow’s business

O T
Organisational Technology
Capability Infrastructure
The readiness of IR’s human The degree of simplicity,
assets to perform uniformity and sufficiency
consistently with the needs that IR’s technology
of the organisation infrastructure represents

2006 Inland Revenue. All rights reserved. Confidential & Proprietary Document.
 IT Strategic Plan 4

Our applications and technology have served us well CR FV GAP REC

but are no longer sufficient to deliver Our Way Forward B A T O G

and support the new operating model

Where we are today Where we want to get to

• Successful IT project delivery • Preserve the business value of
track-record but 18 month FIRST by removing integration
legislative deployment timeframe barriers
• The strong business value of • IR realises benefits from cost
FIRST is compromised due to its saving and flexibility through IT
tightly integrated architecture infrastructure commoditisation
• Difficult to integrate FIRST with
• IT capability is deployed to
commercial solutions
maximise reuse
• Recent IT investments have been
• Exploit commercial off-the-shelf
implemented on a project basis by
applications where appropriate
individual business units resulting
in duplicate functionality • Optimised end-to-end IT
applications and technology
• Proliferation of IT infrastructure
support processes

OurIT
Our ITstrategy
strategywill
willclose
closethe
thegap
gap

2006 Inland Revenue. All rights reserved. Confidential & Proprietary Document.
 IT Strategic Plan 5

CR FV GAP REC
The Gaps we identified
B A T O G

Business
Applications
The intent of the IT Strategy is
draw on the current business A.1 FIRST
reality and desired future state.
The IT Strategy is not intended to A.2 Customer Relationship
Governance
identify or address business gaps Management
G.1 IT Planning and
Investment Management B A.3 Workflow / Business Process
Management
G.2 Investment Portfolio
Management A.4 Case Management

G.3 IT engagement with G A A.5 Business Intelligence

IT
Business & other Agencies A.6 Knowledge and Enterprise
Strategy
Content Management
Organisation A.7 E-Business
O.1 IT Organisation Capability O T A.8 Joined up services / Data
O.2 IT Service Management Sharing

O.3 Software Development Technology A.9 Dealing with Paper

Lifecycle A.10 Human Resource
T.1 Workspace Enhancement
Management
T.2 IT Infrastructure Optimisation
A.11 Financial Systems
T.3 Security
A.12 Telephony
2006 Inland Revenue. All rights reserved. Confidential & Proprietary Document.
 IT Strategic Plan 6

IT Transformation Initiatives CR FV GAP REC

B A T O G

Initiatives to support Business Initiatives to support IT

Transformation Transformation

Reduce manual Provide an agile and

intervention optimised technology
Zero Touch
through self-service and infrastructure that cost Technology
end-to-end automation effectively meets the Optimisation
Our business capacity and
Enhance customer service availability needs
through more effective and
Way
Human Touch
efficient productivity Forward
solutions
IT
Ensure IT skills and Organisational
Provide intelligence to tailor capability are in place to Capability
Intelligent actions based on risk and Enhancement
meet business needs
Business customer behaviour

Make the best use of IR’s

Managing IR
financial and human Our
Resources
resources Strategic Create an IT governance
and funding structure to IT Governance
Direction and
ensure cost efficiency and
Transform FIRST into an Investment
Transforming continuous improvement in Management
FIRST
easy-to-use agile and open
IT service delivery
platform

Legislative Initiatives

2006 Inland Revenue. All rights reserved. Confidential & Proprietary Document.