Professional Documents
Culture Documents
Chapter 1
Introduction to
Human
Resource
Management
GARY DESSLER
Learning outcomes
1–2
Human Resource Management
at Work
What Is Human Resource Management (HRM)?
The process of acquiring, training, appraising, and
compensating employees, and of attending to their labor
relations, health and safety, and fairness concerns.
Organization
People with formally assigned roles who work together to
achieve the organization’s goals.
Manager
The person responsible for accomplishing the organization’s
goals, and who does so by managing the efforts of the
organization’s people.
1–3
The Management Process
Planning
Controlling Organizing
Leading Staffing
1–4
Human Resource Management
Processes
Acquisition
Fairness Training
Human
Resource
Management
Health and
(HRM) Appraisal
Safety
1–5
Personnel Aspects of a
Manager’s Job
Conducting job analyses
Planning labor needs and recruiting job candidates
Selecting job candidates
Orienting and training new employees
Managing wages and salaries
Providing incentives and benefits
Appraising performance
Communicating
Training and developing managers
Building employee commitment
1–6
Differences between Personnel Management (PM)
and HRM
HRM Personnel Management
It is proactive It is reactive
1–8
Line and Staff Aspects of HRM
Line Manager
Is authorized (has line authority) to direct the work of subordinates
and is responsible for accomplishing the organization’s tasks.
Staff Manager
Assists and advises line managers.
Has functional authority to coordinate personnel activities and
enforce organization policies.
1–9
Line Managers’ HRM Responsibilities
1–10
Human Resource Managers’
Duties
Functions of
HR Managers
1–11
FIGURE 1–1 Human Resources Organization Chart for a Large Organization
Recruiter
Labor relations
specialist EEO coordinator
Human
Resource
Specialties
Training
Job analyst
specialist
Compensation
manager
1–13
The new Human Resource
Manager
Leadership & Navigation The ability to direct and contribute to initiatives
and processes within the organization.
Ethical Practice The ability to integrate core values, integrity, and
accountability throughout all organizational and business practices.
Business Acumen The ability to understand and apply information with
which to contribute to the Organization’s strategic plan.
Relationship Management The ability to manage interactions to provide
service and to support the organization.
Consultation The ability to provide guidance to organizational
stakeholders. Critical Evaluation The ability to interpret information with
which to make business decisions and recommendations.
Global & Cultural Effectiveness The ability to value and consider the
perspectives and backgrounds of all parties.
Communication The ability to effectively exchange information with
stakeholders. 1–14
Trends Shaping Human Resource
Management
Globalization
and Competition
Trends
Indebtedness
(“Leverage”) and Technological
Deregulation Trends
Trends in
HR
Management Workforce and
Trends in the
Demographic
Nature of Work
Trends
Economic
Challenges and
Trends
1–15
Trends in the Nature of Work
Changes in How We
Work
Knowledge Work
High-Tech Service
and Human
Jobs Jobs
Capital
1–16
Important Trends in HRM
The New HR
Managers
Strategic High-
HRM Performance
Human Work Systems
Resource
Management
Evidence-Based Trends Managing
HRM Ethics
HR
Certification
1–17