HEALTHCARE

PROVIDER CASE
STUDY

● The belief that an organization can build long term success.

● It will have all its members, from low-level workers to its
highest ranking executives.
● Focus on improving quality and thus, delivering customer
satisfaction.
Stakeholders:

● Providers
● Employers
● Payers
● Patients
 INVOLVEMENT OF PEOPLE
● Every team member can assure good quality.
● Employers solve problems and recommend improvements.

PROCESS APPROACH
● Organization as a collection of interdependent systems and
processes.
● Employers can study and solve problems using tools and
techniques for process.
PDCA CYCLE:
The healthcare industry has made this
approach an integral part of its
management system. A healthcare
facility can truly benefit through the
PDCA approach.
Potential barrier
● Communication barrier

Communicating effectively at all

levels is a common barrier in the
implementation of change among
health care in various settings.