ADMINISTRATIVE

SERVICES, NEUTRAL
DEPARTMENTS AND
PUBLIC AMENITIES
IN A HOSPITAL PREPARED BY-
STHITAPRAGYAN SENAPATI
SUBHASHREE MURMU
JAGADISH PRASAD TRIPATHY
Content

Administrative services 03 Relationship inside the administrative block 16

Classifications and tabulation 04-05 Neutral department 17
Admitting and registration 06 Laundry services 18

Director’s office 07 Dietary food services 19

MRD 08 Medical storage department 20

Marketing and planning 09 CSSD 21

PR 10 Connectivity with neutral departments 22

HR 11
Public amenities 23
Control room 12
Classification and function 24
Meeting and gathering 13
General public amenities 25
Reception and waiting lobby 14
Staff amenities 26
Accounts and finance 15
ADMINISTRATIVE
SERVICES
 Department Function Dept having Office of Total person Toilets Room specifications Staffs allowance
s blocks in other the head allowed
parts of hospital (specific (includes (apart from
people
Administrative department departm
ent)
officers,
staffs and associated)
other
visitors)  
Admitting and Registration facilities

Admission Admission and registration of the Yes (it is away No 4 No Registration desks, admitting Yes
Director’s office and patients to the hospital from admin and escort desk
registration block), reports (visitors and staffs
the MRD the are allowed)
MRD (Medical Records department) same.

Marketing and planning Director’s Office of the head of hospital, and No Yes 4 Yes Director’s room, attached Yes
office responsible for the smooth toilet, small cabin for
functioning of it personal assistant (only doctors and
officers)
PR (Public Relation)
MRD Storage and collection of the patient’s Yes (a counter in Yes 6 Yes Medical records officer No
(Medical data and disseminating it to the right the main room, common office space
records person or an organization reception to for staffs, medical records
HR (Human Resource Department) department) deliver storage
certificates and
records to the
Control room attendants)

Marketing Focuses on how the organisation can No Yes 6 Yes Marketing supervisor No
Meeting and Gathering and achieve its broader goals and officer’s office, common
planning objectives and ensures the reach of office space for the staffs
resources to the consumers handling di
Reception and waiting lobby PR (Public develops resonance between target Yes (a room must Yes 8 Yes Office of PRO officer, No
relation) community and institution, and to be allotted for the common office for the staffs
plan and sustain the efforts to keep pr to counsel the 6(in the that handles different units (the pr
Accounts and Finance this resonance.  patients, admin block) under PR counselling room
attendants and allows staffs,
the staffs) 2(outside) patients)
 Departmen Function Dept having Office of Total person allowed toilets Room Staffs allowance
ts blocks in the head (includes officers, specifications
other parts of (specific staffs and other (apart from people
hospital departme visitors) associated)
nt)
 
HR It includes recruiting, training, No Yes 6 Yes Office of HR No
(Human evaluating employees, analyzing jobs, head, common
resource communicating with staff members and office space for
Administrative services play a key role in department managing salaries.  the staffs that
) handles different
delivering the top notch clinical services to tasks

the communities we serve. ​

Control Is an extension of the office of medical No Yes 6 Yes Office for 2 No
-  Administrative services work closely room superintendent. Addresses various administrative
administrative issues encountered (1 superintendent, 2 officers,
with during hospital operations. administrative officers, superintendent
3 staffs) office, control
the front line departments to ensure patient room
Meeting It’s a space for meeting and conferences No No 12 Yes Conference hall, Only for administrative
safety, clinical quality and patient satisfaction.​ and of the administrative officers. attached toilet officers of department
gathering associated with
- They are necessary to the hospital's room   administration

business and physical plant management. Reception It forms the entrance for the No No 1 receptionist, and Yes Reception Yes
and administrative blocks. It also allows visitors and staffs (20sqm max),
- The director leads these administrative waiting staffs and other members to set (common waiting area
lobby in appointments with the blocks in the toilet for (25sqm max)
administrat administrative department outsiders)
services and is directly responsible for ive block  

the day-to-day operations of the facility.

Accounts Manages money and risk in a way to Yes (3-4 Yes 12 Yes CFO office, Yes
and finance achieve financial goals. Responsible for counters for finance officer’s
recording and reporting the cash flow the billing of (6 in the admin block office, accounts (only staffs)
transaction of a company minor and and 6 in the main officer’s office,
OPD cases. A reception) clerks office
room to
undertake
billing and
payment of
major cases
Admission and registration facilities

Reception Radiology and Admin block

area pathology

Corporate PR Sample
billing counselli collectio
facilities ng unit n

Admission and Enquire and Billing and payment

registration area assistance area counters for daily cases RECEPTION AREA
OPD
Radiology and
Division of the reception area pathology

emergency
Waiting area

Public toilet access for both male and

female near the waiting and reception
area. Direct or same floor access
Entrance to the
A counter for collection of death and other hospital Indirect or connection with
patient related certificates. (handled by departments at different floor
MRD department) near to the reception
area.
Director’s office

Some of the basic dimensions as per

Indian standards of designing 150-300 Attached
bedded hospital toilet
Director’s office

Sl
no. Facilities Room Area(m²)
Director’s office complex

Director's chamber (with P.A CABIN

1 toilet) 1 31.5

2 P.A cabin 1 7

Flow inside the director’s office complex

Wherever 'with toilet' is mentioned it is Entrance
to be 3.5m² inclusive in the total
requirement of room
MRD (Medical Records Department)

150 BEDED ACTIVE (BETWEEN 2 TO 10 YEARS)

SL.N HOSPITAL
FACILITY
O AREAS(
ROOM(NO)
M2 )
1 MEDICAL RECORDS
STORE MEDICAL RECORDS
1 24 PROCESSING AREA
a) ACTIVE (UP TO 2
YEARS) ROOM FOR VARIOUS
b)ACTIVE ( BETWEEN 2
1 84
AUTOMATIONS

ACTIVE (UP TO 2 YEARS)

TO 10 YEARS)
MEDICAL RECORDS
2 1
OFFICER WITH TOILET
21
STAFF OFFICE WITH
3 1
TOILET
MEDICAL RECORD DOCTORS RECORD COMPLETION PRINTING
4 1
PROCESSING AREA 21
FACIILITY
DOCTORS RECORD
5 1
COMPLETION
21
6
ROOM FOR VARIOUS
AUTOMATIONS
1    

7 PRINTED STATIONERY 1 17.5

CHIEF
MRD’S
OFFICE
NOTE: WHEREVER 'WITH TOILET' IS ENTRANCE
MENTIONED ,IT IS TO BE 3.5 M2 INCLUSIVE IN THE STAFFS OFFICE WITH TOILET
TOTAL REQUIREMENTS OF THE ROOM   AREA
 
TOILET

Flow  inside the MRD department 

Marketing and planning department

Some of the basic dimensions as per

Indian standards of designing 150-300
bedded hospital
MARKETING & PLANNING
OFFICERS CABIN WITH ATTACHED TOILET
For 150 bedded
Sl. hospital
Facility
No
Roo
m(no
) Areas(m2)
Marketing and planning
officer's cabin with attached ATTACHED
STAFF ROOM FOR
toilet TOILET
1 1 21 HANDING DIFFERENT ACTIVITIES
2 Toilet 1 3.5

5.25m²
Staffs room for handling per staff
3 different functions members

Note: wherever 'with toilet' is mentioned ,it is to ENTRANCE

be 3.5 m2 inclusive in the total requirements of
the room area
Flow inside marketing and planning  
PR (Public Relation) department

Some of the basic dimensions as per

Indian standards of designing 150-300
bedded hospital

OFFICE OF PRO OFFICER WITH ATTACHED TOILET

For 150 bedded
Sl. hospital
Facility
No
Roo
m(no
) Areas(m2)
Office of pro officer with
attached toilet ATTACHED COMMON OFFICE FOR THE STAFFS THAT
TOILET HANDLES DIFFERENT UNITS UNDER PR
1 1 21
2 Toilet 1 3.5
Common office for the staffs
that handles different units 5.25m²
under pr per staff
3 members

ENTRANCE
Note: wherever 'with toilet' is mentioned ,it is to
be 3.5 m2 inclusive in the total requirements of
the room area
Flow inside public relation department 
HR (Human resource) department

Some of the basic dimensions as per

Indian standards of designing 150-300
bedded hospital
HUMAN RESOURCE HEAD’S OFFICE WITH ATTACHED
TOILET

For 150 bedded

Sl. hospital
Facility
No
Roo
m(no
) Areas(m2)
OFFICE FOR THE STAFFS
Human resource head’s office ATTACHED COMMON TOILETS
with attached toilet
1 1 21
2 Toilet 1 3.5

Office for the staffs 5.25m²

Attached common toilets per staff
3 members ENTRANCE /EXIT

Note: wherever 'with toilet' is mentioned ,it is to

be 3.5 m2 inclusive in the total requirements of Flow inside Human Resource department 
the room area
 Control Room

Some of the basic dimensions as per

Indian standards of designing 150-300 AO OFFICE
AO 2
AO OFFICE
bedded hospital OFFICE 2

Roo
Sl no Facilities ms Area

Superintendent office
1 with attached toilet 1 31.5 ENTR
CONTROL ROOM
2 AO office 1 1 21 ANCE
3 AO office 2 1 21
5.25m² per staff
4 Control room 1 member
5 Common toilet 1 3.5
SUPERINTENDENT OFFICE
(WITH ATTACHED TOILET)
Note: wherever 'with
toilet' is mentioned ,it
is to be 3.5 m2
inclusive in the total
requirements of the
room area
Flow inside the control room. 
 Gathering and meeting room

Some of the basic dimensions as per Indian

standards of designing 150-300 bedded
hospital
ONLY ACCESS TO THE ADMINISTRATIVE BLOCK

LOUNGE & COFFEE

For 150 bedded
Sl. hospital BREWING MACHINE
Facility
No
Roo
m(no Areas(m2
) )

Conference hall
1 1 35
2 Toilet 1 3.5 CONFERENCE HALL

Lounge and coffee brewing

3 machine 1 21

Note: wherever 'with toilet' is mentioned ,it is to

be 3.5 m2 inclusive in the total requirements of
the room area Flow inside the meeting and gathering room 
 Reception and waiting lounge

Some of the basic dimensions as per Indian

standards of designing 150-300 bedded hospital

ENTRANCE TO THE ADMIN BLOCK

For 150 bedded
Sl. hospital
Facility
No
Roo WAITING LOUNGE
ENTRY
m(no Areas(m2
) ) ALL THE
ADMINISTRATIVE TO DEPARTMENTS
Reception DEPARTMENTS
1 28
1 RECEPTION
2 Common toilet 1 10 max COMMON
TOILET

Waiting lounge 1 30
3

Note: wherever 'with toilet' is mentioned ,it is to

be 3.5 m2 inclusive in the total requirements of
the room area Flow inside the reception and waiting lounge 
 Accounts and finance department

Some of the basic dimensions as per

Indian standards of designing 150-300
bedded hospital

CEO OFFICE
Roo WITH ATTACHED TOILET
Sl no Facilities ms Area
CFO office with
1 attached toilet 1 31.5
Finance head office
2 with toilet 1 21
Accounts head office
3 with toilet 1 21
Staff room for
FINANCE ACCOUNTS
handling different 5.25m² per staff STAFF ROOM FOR HANDING
4 works with toilet 1 member + 3.5m² HEAD WITH HEAD WITH
DIFFERENT ACTIVITIES WITH
ATTACHED ATTACHED
ATTACHED TOILET
TOILET TOILET

Note: wherever 'with

toilet' is mentioned ,it
is to be 3.5 m2
inclusive in the total
requirements of the ENTRANCE
room area
Flow inside the accounts and finance department 
Flow in the administrative ENTRANCE RECEPTION AND LOUNGE
department

MRD DEPARTMENT MR PR HR

ACCOUNTS CONTROL
AND ROOM &
MEETING DIRECTOR’S
FINANCEACCO SUPERINTEND
& GATHERING OFFICE
UNTS ENT
& FINANCE OFFICE
 • LAUNDRY
SERVICE

• DIETARY FOOD
SERVICE

NEUTRAL • STORAGE

DEPARTMENTS • CSSD
 FROM DEPARTMENTS/WARDS
Laundry services
LAUNDRY
150 bedded hospital SUPERVISOR OFFICE
Sl.
Facility WITH ATTACHED
No TROLLEY ROOM RECEIVING & SORTING
Room (no) Areas(m2) TOILET
AREA
Dirty clothes receiving and
sorting area( with weighting
1 facility) 1 21
SOILED LINER FOULED LINED
Sluice and autoclaving machine
2 area 1 14
3 Washing area 1 28
4 Hydroextractor area 1 28 STORAGE AREA
STORAGE AREA
5 Drying tumbler area 1 28
6 Calendaring machine area 1 17.5
7 Tailor desk 1 10.5
8 Steam pressing 1 14 WASHING AREA
9 Manual press area 1 14 SLUICING AND
10 Clean clothes storage area 1 21 AUTOCLAVING
11 Issue area 1 17.5
12 Boiler room 1 14
13 Trolley bay 1 10.5
14 Store 1 10.5
Laundry supervisor office with
15 toilet 1 14 HYDROEXTRACTOR & DRY-CLEANING AREA
16 Laundry staff room with toilet 1 14
17 Switch room 1 3.5

CALENDARING,
Note: wherever 'with toilet' is mentioned, it is to be PRESS(IRONING), DRYING
3.5 m2 inclusive in the total area of the room
LAUNDRY
STAFF ROOM
CLEAN CLOTHS STORAGE AREA
Flow inside the laundry department  WITH
TOILET
 ARRIVAL
Dietary food services
For 150 bedded STEWARDS
sl.no Facility hospital & STAFF
RECEPTION & RECEIVING DIETITIAN
Room(no) Areas(m2) ROOM
AREA WITH TOILET
1 Reception 1 28 WITH
2 Cooking area 1 56 TOILET
Therapeutic diet
3 preparation 1 10.5
4 A) Dietitian with toilet 1 14 STORAGE TROLLEY
B) Stewards and staff (WALK IN) LANDING
with toilet 1 14
5 Trolley landing 1 10.5
6 Walk in cold storage 1 10.5
7 Dry ration storage 1 7
8 Washing area DRY RATION PRE-PREPARATION ROOM
A) pots STORAGE
1 35
B) trolleys
C)dishes
9 Garbage collection area 1 7
10 Switch room _ _
GARBAGE
PREPARATION ROOM/
COLLECTI
COOKING
ON AREA
Note: wherever "with toilet" is mentioned , it is to
be 3.5 m2 inclusive in the total area of the room

DELIVERY
WASHING AREA
Flow inside the dietary food service -POTS
DISPATCH -TROLLEYS
department  -DISHES
 Entrance
Medical storage department
150 bedded hospital Store office room with
sl. Receipt of stores Office
Facility Room( toilet
no
no) Areas(m2)
Receipt of stores
(weighing , inspection,
1 testing) 1 14
2 Medical store 1 45.5
3 General store 1 21
4 Linen store 1 28
5 Furniture store 1 42 Area for storage of
6 Surgical store 1 28 Medical stores General store mechanical
7 Equipment store 1 42 transport spares Area of storage of
Areas for storage of
articles awaiting
mechanical transport
8 spares 1 42 condemnation
Area for storage of
articles awaiting
9 condemnation 1 28 Surgical store Stationary store Furniture stores
Store office room with
10 toilet 1 14
11 Office 1 28
12 Stationery store 1 14

Linen store

Note: whenever 'with toilet' is mentioned, it is Closely Placed storage

to be 3.5 m2 inclusive in the total area of the
room Flow inside the medical storage Linkage and flow
department 
Equipment store
 CSSD (Centralised Sterile Supply Department)

150 bedded hospital

sl.no Facility
Room Areas
1 Bulk storage 2 10.5
2 Officer-in-charge 1 17.5

3 Technicians room with toilet _ _

4 Receipt counter
De-assembling and
5 decontamination
1 28
6 Washing and cleaning

7 Assembling and set packing room

Gloves preparation room and
8 gauze cutting area 1 21
9 Autoclave area 1 21
10 Hot air-oven room _ _
11 Sterile store
1 28
12 Issue counter
13 Class iv room 1 10.5
14 Trolley bay 1 10.5
15 Switch room 1 7

Note 1: whenever 'with toilet' is mentioned, it is to be

3.5 m2 inclusive in the total requirement of the room
area
Note2: theater supply service may also be provided if
desired
Flow inside the CSSD 
 WARDS/
ICU’S/OPERATION LAUNDRY
THEATRES SERVICE

ADMINISTRATIVE
OPD SERVICES
RADIOLOGY
PATHOLOGY

CONNECTIVITY OF LAUNDRY SERVICES CONNECTIVITY OF CSSD

DIRECT OR SAME FLOOR CONNECTION

INDIRECT OR DIFFERENT FLOOR CONNECTION

NO CONNECTION AND REACH CONNECTIVITY OF STORAGE SERVICES

CONNECTIVITY OF FOOD SERVICES
TRANSPORT
SERVICES
WARDS/ Direct contact with the basement
ICU’S/OPERATION FOOD SERVICE
THEATRES
CLINICAL STORAGE
DEPARTMENTS FACILITY

ADMINISTRATIVE
OPD ADMINISTRATIVE DEPARTMENTS
RADIOLOGY SERVICES
PATHOLOGY EMERGENCY
DEPARTMENT
 • PUBLIC
• STAFF AMENITIES

PUBLIC AMENITIES
 Public amenities

Public Staffs
. According to a survey conducted with the
Sl facilities functions Sl facilities functions
no no
patients about the nonclinical facilities it

has been acknowledged that nonclinical or 1 parking For general visitor’s and patient’s 1 Play area and Refreshment area for doctors which
parking gym allows them to have a leisure
getaway
public services and amenities is as
2 temple For religious worships 2 Lounge, Resting and place for informal
important as the clinical reputation of a recreation, home discussions
theatre
hospital.
3 Food zones For providing meals and 3 Resting lobby Small cubicles/rooms which allows
refreshments and rests rooms them to take rest in between long
. Even while referring a patient, the shifts

doctors place a considerable weight on the 4 ATM Withdrawal of money with ease 4 Library and Allows doctors to have access to
computer books and internet for their
facilities knowledge references
patient experience, in addition to
5 Attendant’s Provides daily routine food for the 5 Conference hall Formal meeting and discussion
considering the hospital's technology,. cafeteria attendees place for the doctors, with attached
toilet and a corner for refreshments
Clinical facilities and staffs. 6 Dormitory and Temporary rest houses for the 6 Seminar hall A proper setup to accommodate
living attendees larger no of audience for
conferences and other meetings

7 landscaping Green spaces paly all important 7 Cafeteria and Provides daily meals to doctors and
role in maintaining aesthetics and canteen staffs. Preferably separate places
providing mental peace for staffs and doctors
General public amenities
LANDSCAPE OUTDOOR HOSPITAL SPACES

SOFTSCAPE HARDSCAPE
DORMITORY AND LIVING FOR
ATTENDEES
Landscaped Grounds (Can be used Gateway and entrances
as waiting areas) (Should be a direct path and
Sl no. Facilit Comm Attach Cantee Registr
y on ed n Station ation should be wide enough to
Landscaped setbacks (Visually accommodate a higher
toilets toilets ery office
pleasant strips to differentiate density of people)
to shop with
hospital from street.
private attache
cubicle d toilet Parking areas (sufficient to
s Entry garden (Located near accommodate all vehicles)
entrances)
1 (60-70 Yes Yes Yes Yes Yes
accom (14m²) (18m²) (32.5m Courtyards (Central or most used Children gardens (should
modati ²) spaces for users) engage the children and have
on) smooth surfaces)
Dormi Plazas (Paved furnished areas for
tory wheelchairs and walkers) Seating (typically enclosed
and and towards the back, facing
living Roof terraces or gardens (Visually an attractive view or focal
attractive eases the perspective of point, and not obstructing
patients from the room) people on the path)

Walk-in garden (Gardens which Site furniture (free-standing

can be entered from corridors)
Edible garden (Can be near
kitchens and have organic plants)
elements such as seating,
litter bins, lighting and signs,
which should be selected to
meet the needs of users)
 Slno. Facilities Placement Toilets People allowable Specifications (if
any)
1 Play area and A separate place can be Yes Only doctors 3m²space for each
gym allotted individual
2 Lounge, A separate place away Yes Only doctors and 2.8m² per person
Specification and requirements recreation, from any other blocks the staffs
home theatre can be allotted responsible for the
for the staff amenities property
3 Resting Rooms near the Yes (attached Only doctors 5m² minimum
lobby and departmental wards and toilets for each space for a person
rests rooms inside the recreational room)
area
4 Library and Along with the Yes (common Only doctors 200m² minimum
computer recreational block toilet) space for a library
facilities
5 Conference A hall close to the Yes (separate Only doctors 1-2m² space for
hall recreation zone for toilets for both each individual
doctors (60 minimum male and female)
occupancy)
6 Seminar hall A hall located at a close Yes (separate All the staffs and 0.8m² space per
proximity from all the toilets for both outside delegates member
departments male and female)
7 Cafeteria and Preferably different Yes (separate Doctors and staffs 2m² space for each
canteen cafeterias for doctor’s toilets for both (though they have individual
and staffs, can be more male and female) different stalls)
than one, the main
canteen shall be placed
close to the departmental
area
Thank you